Customer Service Escalation Specialist

Job DetailsLevel: ExperiencedJob Location: Dubuque Office - Dubuque, IA 52001Education Level: High SchoolSalary Range: $12.00 - $12.00 HourlyAre you passionate about delivering exceptional customer service? At ACC Premiere, we provide outstanding service experiences for consumers of well-known brands through phone, social media and email. We pride ourselves on our promote-from-within culture, fostering communication, and creating an employee-centric work environment. We offer paid training and supply the equipment you will need. If you have experience in retail, customer service, and/or data entry, we want to hear from you! We are hiring remote positions for candidates in AL, AR, GA, ID, IA, KS, NC, OH, OK, PA, SC, TN, TX, and WV! Pay rate: $12.00 per hour.   Responsibilities: Handle customer inquiries via phone, email, and chat; some outbound calls/emails required Provide information about products and processes Troubleshoot and resolve issues and concerns Document and update customer records based on interactions Increase customer retention by implementing creative problem-solving skills Handle numerous customer inquiries promptly, accurately, and efficiently Navigate between computer screens (CRM Software, ACD System, Email, and Web Browser) while actively listening and entering customer information Requirements Include: Experience operating PCs to Type, Navigate the Internet, Search Databases, etc. Experience in an environment in which customer interaction is required Excellent oral and written communication skills in English Enjoys working on a team Training: Product training Systems training  On-the-job training  Home Environment and Workspace: Dedicated home office workspace, preferably a separate room with its own door Ability to hardwire internet, plug directly into your router Agents are responsible for maintaining the workspace in a safe condition Personal disruptions are not allowed during scheduled hours and should not be audible in background noise. You are scheduled on the phone throughout the entirety of your shift. It's essential to understand this job does not allow flexibility to answer the door or be on-call care for others during work hours. Schedule: 8-hour shift Full-time Day shift Monday to Friday Benefits: Health, dental, vision, and life insurance 401(k) Daily Pay Employee assistance program Gym membership subsidy Referral Program Ready to make a difference? Apply today and join a team that values your skills and contributions! If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process. Qualifications