Dealer Enrollment Specialist

Credit Acceptance is proud to be an award-winning company recognized both locally and nationally across multiple workplace categories. Our world-class culture is shaped by dedicated team members who are driven to succeed as professionals individually and together as a team. Backed by a strong product, exceptional people, and a stable financial foundation, we’ve grown into a leading provider of used and new car financing across the country.

Our Operations teams work with our consumers to promote great service, encourage them to bring their accounts current and resolve escalated issues.  Team Members specialize in various segments of the contract life cycle to achieve the highest levels of performance.  We are committed to providing career growth opportunities to our Team Members and we are proud of our record of promoting from within.  Our flexible schedules, casual work environment and culture of having fun make this a Great Place to Work!

About this Position:

The purpose of the Dealer Enrollment Specialist position is to:

• This position will work from home; occasional planned travel to our Southfield, Michigan office may be required. However, this position is permitted to work at our Southfield, Michigan office if requested by the team member.
• Consistently, and efficiently review and process Dealer Enrollment Packages in accordance with established company policies.
• Process dealer change requests in a timely and accurate manner.
• Support Sales throughout the Enrollment process.
• Support additional internal and external requests.

Outcomes and Activities:

• Timely, accurately and with a high degree of focus on quality, you will perform the processing of assigned FACT sheets.
• Maintain up to date reporting, that is accurate and reliable for all readers.
• Ensure all dealer documents are accurate, legible, and in compliance with the appropriate corporate policy.
• You will need to be open to ongoing feedback aimed at improving performance.

Knowledge and Skills:

• Be diligent, hardworking, conscientious and punctual.
• Ability to be effective, clear communicator, autonomous, organized, productive.
• Validate information clearly and intuitively, protects all stakeholders.
• Ability to Identify and close knowledge gaps with all stakeholders.
• Listen actively, understand DP's situation.
• Take ownership of performance outcomes, improvement actions and attitude.
• Ability to deliver superior Customer Service and demonstrates PRIDE.

General Company Knowledge:

• Company Strategy
• How Our Business Works

Specific Compliance Knowledge:

• Enrollment Process
• Licensing Requirements
• Dealer Groups
• How to use our key Operating Systems

Requirements:

• High school diploma, Bachelor’s degree Preferred.
• Experience using Excel and Word.
• Customer Service Experience.
• Ability to speak clearly, professionally and articulately on the telephone
• Document records clearly and efficiently
• Ability to learn quickly and apply knowledge learned
• Be proficient in Microsoft Word, Excel and Outlook
• Ability to be able to handle difficult conversations professionally
• Be self-motivated and demonstrate urgency and initiative
• Effectively work independently in a fast-paced environment

Schedule: Monday – Friday 9:00 am - 5:00 pm EST.

Targeted Compensation: $20.00 - $22.00/ hour based on experience.

Targeted Bonus: Uncapped monthly bonus potential based on individual performance.

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#LI-Remote

Benefits

• Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work 

Our Company Values:

To be successful in this role, Team Members need to be:

• Positive by maintaining resiliency and focusing on solutions
• Respectful by collaborating and actively listening
• Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
• Direct by effectively communicating and conveying courage
• Earnest by taking accountability, applying feedback and effectively planning and priority setting

Expectations:

• Remain compliant with our policies processes and legal guidelines
• All other duties as assigned
• Attendance as required by department 

Advice!

We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term.  If you are actively looking or starting to explore new opportunities, send us your application!

P.S.

We have great details around our stats, success, history and more.  We’re proud of our culture and are happy to share why – let’s talk!

Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.

Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person’s age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic. all team members demonstrate mutual respect for one another. All qualified applicants will receive consideration for employment without regard to protected characteristics like age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

California Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.

Play the video below to learn more about our Company culture.