Data Operations Analyst

About Brightfield

At Brightfield, we are revolutionizing the way organizations manage their workforce. As a pioneer in workforce analytics, our AI-powered platform, TDX (Talent Data Exchange), helps the world’s largest companies make smarter decisions about how they design, source, and manage their extended workforce.

With over $573B in real-world workforce spend data from 139 countries, we provide the insights our customers need to reduce costs, manage risk, and unlock new levels of agility and performance. Since 2006, we’ve been trusted by the Global 2000 to guide strategic workforce decisions with clarity and confidence.

We are a fully remote team of data-driven innovators, problem solvers, and industry experts who value flexibility, ownership, and continuous learning. At Brightfield, how we work together matters—and we’re building a company where curious, driven people can do their best work.

About the Role

Brightfield is seeking a Data Ops Analyst who combines strong analytical thinking with excellent communication skills. This role is ideal for someone who enjoys solving business problems, working directly with customers, and transforming complex data into actionable insights. 

The successful candidate will be comfortable working extensively in Excel, analyzing large datasets, managing multiple priorities, and partnering directly with customers to solve business challenges, while automating manual processes. They are naturally curious, strong communicators, and effective problem solvers who can navigate ambiguity, ask thoughtful questions, and ensure business needs are fully understood before developing analytical solutions. This individual combines technical capability with sound judgment, attention to detail, strong organizational skills and a commitment to delivering accurate, high-quality work and exceptional customer experiences.

What You’ll Do

• Data Analysis and Problem Solving: Analyze workforce and business data to identify trends, patterns, and opportunities; investigate customer questions and business challenges using a structured analytical approach; translate business needs into data-driven solutions and recommendations; identify anomalies, inconsistencies, and potential issues within datasets; support the development of customer deliverables and reporting solutions. 

• Customer Partnership and Communication: Work directly with customers to understand business objectives and reporting requirements; participate in customer meetings and presentations; present findings and recommendations in a clear, concise, and actionable manner; ask thoughtful clarifying questions to ensure requirements and expectations are fully understood; provide timely updates on deliverables and project status; build trusted relationships through responsiveness, professionalism, and follow-through. 

• Data Quality and Standards: Ensure data accuracy, consistency, and completeness across datasets and deliverables; perform quality assurance reviews of analyses and reports prior to customer delivery; investigate and resolve data discrepancies; maintain organized documentation of methodologies, assumptions, and findings. 

• Project and Portfolio Management: Manage multiple projects and customer requests simultaneously; prioritize work effectively in a fast-paced environment; collaborate with Customer Success, Product, and Data teams to support customer initiatives; adapt to changing priorities while maintaining quality and meeting deadlines. 

• Business Acumen and Continuous Learning: Develop an understanding of customer needs, business processes, and industry concepts to inform analytical solutions; demonstrate curiosity and a willingness to learn new business concepts, industries, tools, and analytical methodologies; seek and apply feedback; stay current with emerging trends, tools, and best practices in data analysis; share knowledge and insights to support a collaborative team environment.  

• Tooling and Automation: Work with the Data Analyst and Platform Engineering teams to identify areas where automation can be leveraged to reduce time to completion of regular tasks. Develop internal tools and automations using Python, and SQL.  

What You Bring

• Educational Background: Bachelor's degree in a relevant field (e.g., Business, Analytics, Statistics, Mathematics, Economics) or equivalent work experience. 

• Experience Level: 2+ years of experience in data analysis, business analysis, consulting, customer-facing analytics, or a related role; experience working directly with customers, clients, or business stakeholders; demonstrated ability to solve business problems using data.  2+ years of Dev-Ops, Internal tools development, or full stack systems engineering, with an emphasis on automation.  

• Communication and Presentation: Strong written and verbal communication skills; ability to explain analytical findings to non-technical audiences; confidence participating in customer meetings and presentations; demonstrated ability to listen actively, ask clarifying questions, and accurately translate customer requirements into analytical solutions. 

• Technical Proficiency: Advanced proficiency in Excel, including Pivot Tables, XLOOKUP/VLOOKUP, INDEX/MATCH, logical formulas, data validation, Python, Docker, Git, and large dataset manipulation; proficiency in SQL for data extraction and analysis; experience preparing reports, analyses, and customer-facing deliverables.  

• Analytical and Problem-Solving Skills: Strong problem-solving and critical-thinking abilities; ability to break down ambiguous business challenges into structured analytical approaches; strong attention to detail and commitment to data quality; ability to identify trends, anomalies, inconsistencies, and actionable insights within datasets. 

• Professional Competencies: Naturally curious and proactive; comfortable working through ambiguity and incomplete requirements; strong sense of ownership and accountability; highly organized and dependable; committed to continuous improvement; capable of managing multiple priorities while delivering accurate, high-quality work and exceptional customer experiences.