Danish Speaking Customer Support for Social Media -Remote in Greece

Patrique Mercier Recruitment FR is focused on connecting skilled professionals with engaging career opportunities. We are currently looking for a Danish Speaking Customer Support Representative for Social Media. This role is ideal for individuals who are passionate about social media and enjoy providing high-quality customer service to Danish-speaking users.

Responsibilities

• Provide outstanding customer support to Danish-speaking clients across various social media platforms.
• Assist customers with inquiries, complaints, and product information via direct messages and comments.
• Engage with the online community to foster positive relationships and brand loyalty.
• Monitor social media channels for customer feedback and escalate issues when necessary.
• Document user interactions and ensure accurate record-keeping in the CRM system.
• Collaborate with marketing and product teams to relay customer suggestions and improve service offerings.
• Stay updated on the latest social media trends and tools to enhance customer engagement strategies.

Requirements

• Fluency in Danish and English, both written and spoken.
• Previous experience in customer service, preferably within social media or digital marketing.
• Strong communication skills with a focus on building customer relationships.
• Technologically savvy with a good understanding of social media platforms and tools.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Proficient in using CRM systems and standard office applications.
• Flexibility to work varied hours, including evenings and weekends as necessary.

Benefits

•  Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks