Customer Support Specialist | Remote

Who We Are + What We Do:

Booster is a mission-driven school fundraising company focused on cultivating virtuous leaders who want to change the world. Booster partners with over 6,000 schools each year and impacts over 3 million students across all 50 states. At the heart of our culture, our six virtues guide everything we do: Gratitude, Wisdom, Care, Courage, Grit, and Celebration. We deliver engaging, innovative, and active fundraising experiences for elementary and middle schools nationwide. From high-energy fun runs to all-in-one fundraising platforms and custom gear, we’ve helped schools raise over $1 billion for education. Booster is a fun, fast-paced, and purpose-filled place to work, where every day offers the opportunity to make a real impact in the lives of students and school communities.

Are You Booster’s Next Customer Support Specialist?

Do you have a passion for helping customers and improving their experience? As a Customer Support Specialist on the Technology team, you’ll play a key role in driving customer satisfaction by providing expert support through ZenDesk and ensuring smooth operational workflows. You’ll manage a range of client inquiries, collaborate closely with the Customer Support Manager, and contribute to the efficiency and success of our support initiatives.

How You’ll Impact Booster’s Mission:

• Manage and resolve client inquiries through ZenDesk, ensuring each ticket is addressed promptly and professionally. Troubleshoot and resolve technical issues with Booster’s platform and services.
• Work closely with the Customer Support team to ensure comprehensive coverage, share insights during team meetings, and support team members during high-demand periods.
• Update and maintain client-facing FAQs, guides, and supporting documents.
• Contribute to the creation of new resources based on recurring client issues.
• Provide feedback from customer interactions to inform product management. Participate in sessions to identify areas for improvement and relay suggestions to the product and development teams.
• Engage in ongoing training sessions, stay updated on Booster’s products and services, and seek continuous growth in your customer support skills.

What You’ll Bring to the Table:

• A genuine desire to help customers and improve their experience
• Excellent, clear, and concise writing and communication skills
• Proficiency with ZenDesk for managing customer support tickets
• Detail-oriented problem-solving skills and the ability to work effectively within a team environment
• Bachelor's degree or equivalent experience in customer support or a related field preferred

Compensation: $20-$22 hourly

Location: Remote

Work Hours: Part time (20 hours/week)

Exempt/non-exempt: Non-exempt

Want to join our team but don't think this role is the best fit for you? Check out our other job opportunities at ChooseBooster.com.