Customer Support Specialist

ABOUT US
At IPRoyal, we empower startups and global enterprises with cutting-edge data mining infrastructure. Our dedicated team works around the clock to deliver powerful, cost-effective, and reliable solutions that create real value for our clients. From streamlining operations to unlocking new opportunities, our engineers turn publicly available data into actionable insights. With IPRoyal, businesses enjoy first-class, scalable experiences that grow alongside them.

ABOUT THE ROLE
Can you keep your answers fast, accurate, and on-workflow when the queue doesn't stop? Are you comfortable holding yourself to a KPI, shift after shift, without someone standing over your shoulder?
We are looking for a Client Support Specialist to join our support team and provide fast, reliable, and effective live chat support to our clients. In this role, you will be on the front line of client communication — resolving inquiries, following established workflows, and collaborating with internal teams to ensure issues are handled efficiently and accurately. This position is well suited for someone who is disciplined, detail-oriented, and comfortable working in a high-volume, KPI-driven support environment.

WHAT YOU'LL DO

• Provide timely and accurate live chat support to clients;
• Stay up to date with workflows, policies, and operational procedures;
• Collaborate with team members on daily tasks and operational priorities;
• Handle high-volume workloads while maintaining quality and performance standards;
• Consistently meet defined KPIs and quality assurance metrics;
• Adapt to shifting schedules, including overtime or holiday coverage when required;
• Strictly follow assigned work schedules to ensure reliable coverage.

WHAT WE EXPECT

• Communication: Strong written communication and comprehension skills;
• Experience: Proven experience in customer support or customer service, chat support preferred;
• Tools: Comfortable working with MS Office and Google Workspace, especially Sheets / Excel;
• Reliability: High level of reliability, discipline, and attention to detail;
• Nice to have: Experience in BPO or as a virtual assistant, familiarity with AI tools that support productivity or customer service, or basic knowledge of Windows and macOS shortcut keys.

TECHNICAL & WORK SETUP REQUIREMENTS

• Reliable primary internet connection;
• Backup internet connection and backup device available for emergencies;
• Desktop PC preferred over a laptop;
• Dual-monitor setup preferred for efficient support handling.

WHAT WE OFFER

• Fully remote role within a global, fast-growing company;
• Clear expectations, structured workflows, and performance metrics;
• Opportunity to work with international clients and modern tools;
• Stable, process-driven environment with a strong focus on quality and reliability;
• Compensation of 3/hr for the initial 3-month period, rising to $3.75/hr once that period is completed;
• Contract agreement;