Customer Support Specialist

Customer Support Specialist I

About Cherry

Founded in 2019, Cherry is a fast-growing FinTech offering the simplest, fastest, and most inclusive BNPL solution for medical practices—including dental, medical aesthetics, and veterinary etc. We help practices treat more patients by making care financially accessible. Cherry is led by Stanford entrepreneurs with a previous successful exit and backed by top investors, including Kleiner Perkins and DCM and has offices in Turkey and the United States

About the Role

Cherry is looking for customer-obsessed, high-performing Customer Support Specialists who are passionate about delivering exceptional customer experiences and thrive in a fast-paced, high-growth fintech environment.

As a member of our founding Customer Support team in Turkey, you will work directly with our U.S. team to support Providers and Consumers, resolve complex questions, deliver one-touch resolutions, and build trust through every interaction. This is a unique opportunity to help establish the function in Turkey while growing your career in an international role at a rapidly scaling company.

This position requires you to be based in Turkey.

Responsibilities

• Resolve Provider and Consumer inquiries with one-touch resolution while delivering an exceptional customer experience across phone, live chat, email, and SMS

• Manage a high volume of inbound and outbound customer and provider interactions while maintaining quality, accuracy, and efficiency

• Investigate customer inquiries, assess account activity, and deliver accurate, timely resolutions

• De-escalate complex customer situations with professionalism, empathy, and sound judgment

• Accurately document customer interactions and account-level issues

• Partner with leadership to identify and implement opportunities to improve the customer experience, operational processes, internal systems, and team effectiveness

• Collaborate across multiple departments to support Cherry's growth and success in a fast-paced, scaling fintech environment

Qualifications

• Graduated from a top-tier university in Turkey with a degree in Social Sciences, English, or a related fields

• Based in Turkey

• Strong academic background

• Excellent written and verbal communication skills in English is a must

• Willingness to to work 40-45 hours per week during operating hours 7:00 AM–4:00 PM Turkey time Monday through Sunday

• Ability to work independently in a fast-paced, ever-changing environment with a team-first mentality

• Proven ability to multi-task and de-escalate situations across omni-channel communication inquiries (Voice, Chat, Email and SMS)

• Exceptional ability to prioritize tasks, organize, and pay strict attention to detail

• Proficiency with Google Workspace and familiarity with AI-powered productivity tools.

• 1+ years of experience in customer support or in a similar customer facing role is preferred

• Experience working in a startup environment is preferred

Perks & Benefits

• Monthly net salary of $1,900

• Monthly net bonus opportunity of up to $600

• Comprehensive private health insurance, including dental coverage

• Stock options as part of our long-term growth plan

• Remote-first, collaborative, and mission-driven culture

• Fully covered annual Cherry retreats in Turkey and the U.S.

• Annual professional development and education budget

• Home office setup budget to support remote work

P.S: All of the process will be held in English.

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