Customer Support Representative (Vietnamese Speaker)

Our client is a fast-growing international company providing operational and customer-focused solutions to businesses across digital industries. The organization is focused on delivering seamless user experiences, optimizing customer journeys, and supporting high-growth platforms globally.

Location: Remote

Responsibilities:

We are seeking a Vietnamese-speaking Customer Support Representative to join a dynamic and international team. This role is ideal for someone passionate about delivering high-quality customer experiences and supporting users in a fast-paced, digital environment.

You will be responsible for assisting customers with platform-related inquiries, resolving issues efficiently, and ensuring a smooth and positive user experience.

• Provide timely and professional support to customers via live chat, email, and phone

• Assist users with account-related queries, platform navigation, and general usage

• Troubleshoot and resolve technical or operational issues in a clear and efficient manner

• Handle customer complaints with empathy and professionalism, escalating when required

• Collaborate with internal teams to resolve complex issues and improve service quality

• Maintain high levels of customer satisfaction and response quality

• Able to work night-shift, if needed

Requirements:

• Native Vietnamese and good command of English

• Previous experience in customer support or customer service (preferably in online platforms, fintech, or similar industries)

• Strong communication and interpersonal skills

• Problem-solving mindset with attention to detail

• Ability to multitask and work efficiently in a fast-paced, remote environment

• Comfortable using customer support tools and digital platforms

What’s in it for you?

Our client offers an exciting, challenging role in a collaborative, dynamic environment. The right person will find many career growth opportunities in their company, whether you want to advance your technical skills or aspire to leadership in the future.

Benefits:

• Fully remote working environment

• International team and exposure to global markets

• Stable, full-time opportunity with growth potential

• Supportive and fast-paced work culture