Customer Support Operator

The Role

As a Customer Support Operator, you’ll be the voice of Picklebet, delivering high-quality, empathetic, and real-time support via live chat and email. You will:

• Champion our customers: Own live chat and email conversations, solving everything from complex betting queries to technical glitches with speed and personality. 
• Deliver industry-leading support: Build strong relationships with our customers while thriving in a fast-paced, real-time environment where priorities can shift quickly. 
• Keep gaming safe: Support our Responsible Gambling commitments by identifying potential signs of customer harm, following safer gambling procedures, and helping maintain a safe and fair experience for all customers.
• Bridge the gap to tech: Investigate customer feedback, escalate bugs and improvement opportunities, and collaborate cross-functionally with teams to improve the platform experience. 
• Grow with us: This is a genuine entry-level role into the gaming space with opportunities to progress as our operations scale.

What We’re Looking For

Essential

• Previous experience in a customer-facing or customer service role
• Excellent written and verbal communication skills
• Strong problem-solving skills 
• High level of attention to detail
• Ability to stay calm, empathetic & professional when handling customer concerns
• Confidence working independently in a remote environment
• Reliable home working setup and stable internet connection
• Availability to work evenings and weekends
• Betting industry experience and/or a genuine passion for Sport & Racing

Nice to Have

• 2+ years of experience in betting, gaming, fintech, or other fast-moving digital environments
• Experience using tools like Zendesk, Jira, or Confluence
• A passion for racing and sport

Why Join Picklebet?

You’ll be joining a top 10 Australian betting brand set to make waves internationally, with a genuine opportunity to contribute to the team and grow with the company.

You’ll work on an innovative product across racing, sports and esports, gaining hands-on experience in a fast-moving, highly-regulated digital industry where ideas turn into action quickly. As we continue to grow, so will your opportunities. 

What really sets us apart is our team culture - collaborative, accountable, and full of people who take ownership, support each other, and genuinely care about doing great work!