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Customer Support Officer (Japanese speaking) – Remote Japan

Posted 23 days ago
$2000 - $2500 per month
0-2 years experience
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AI Summary

The Customer Support Officer will assist clients with account opening, platform navigation, and troubleshooting MetaTrader issues. They will also handle client enquiries via email and phone, perform welcome calls, and support marketing efforts with translations.

This is a remote position.

Customer Support Officer (Japanese speaking) – Remote Japan

Overview
A regulated international FX/CFD broker is hiring a Japanese-speaking Customer Support Officer, working remotely from Japan, to support clients through account opening, platform use and enquiries.

Responsibilities
• Help clients open and maintain trading accounts
• Answer enquiries by email, phone and internal channels
• Make welcome calls and follow-ups
• Explain trading platforms and services; troubleshoot MetaTrader issues
• Resolve back-office and account enquiries and handle complaints
• Liaise with internal teams and escalate complex cases
• Support marketing with translations and events when needed

Requirements
• Native or fluent Japanese, written and spoken
• Fluent English (B2+)
• University or college degree
• Strong communication and interpersonal skills
• Comfortable with CRM, email platforms and MS Office
• Able to work independently and under pressure

What's offered
• USD 2,000–2,500/month
• Fully remote
• International, multicultural FX/CFD environment
• Learning and growth opportunities

Position details
Salary: USD 2,000–2,500 per month
Location: Japan
Work mode: Remote
Job Type: Full time – Contract (B2B / freelance)
Experience: Customer support / CRM experience
Skills: Customer Support, Japanese, MetaTrader, CRM, Complaints Handling
Industry: Forex/FX

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