You will serve as the primary point of contact for international customers, handling inquiries via email and phone. Additionally, you will be responsible for verifying documents and collaborating with service partners to ensure excellent customer service.
JOIN EXPATRIO
Expatrio is an ambitious Berlin-based start-up in the field of Fintech and Edtech and currently has a vacancy for the position as
Customer Support Agent (Spanish & English) - LatAm (Remote Freelance)
Our goal is to make the way to and in Germany as easy as possible for international students. If you want to support us in this goal, then you are exactly right with us!
JOIN FINTIBA
YOUR ROLE
You will be the first point of contact for our international customers for inquiries regarding our product by supporting our customer support team via e-mail and phone
You will make sure that our customers get excellent customer service
Your main tasks will include the verification of documents
You will have your own responsibilities and also support our customer support agents with ad-hoc tasks
You will work together with our service partners to support our customers
YOUR PROFILE
You have some experience in customer support
You are available in full-time
You have strong communication skills and a customer first mindset
You are fluent in Spanish and English languages, both written and spoken
If you have experience in the banking or health insurance industry, you can easily understand our product, but if you don't, we are happy to teach you everything you need to know
PLUS: Ideally, you already have some experience with helpdesk software (such as Zendesk or similar tools)
WHY EXPATRIO?
International, diverse, and intrinsically motivated team
Autonomous and progressive work environment with low hierarchies and fast decision-making
Flexible working hours
Most importantly: The chance to solve an actual problem
WHY FINTIBA
About us
Expatrio aims is to be the best solution for international students in Germany. With a digital platform approach (an all-in-one app) at the interface of Fintech, Govtech, and Edtech, we are accompanying tens of thousands of students on their entire journey from study preparation and visa application to arriving and living in Germany. Always focusing on the most convenient experience for our users, we are aggregating all the needed services and products in one single place and offer bespoke solutions for everyone.
Does the position sound interesting to you? Then we would be very happy to receive your application.
“I was the first applicant for a remote marketing position that got listed on the company website the same day I applied. Had an interview within 48 hours!”
— Sarah J.
·
Marketing Manager
★★★★★
Verified
