You will serve as the primary point of contact for international customers, handling inquiries via email, live chat, and phone. Additionally, you will be responsible for document verification and supporting the broader customer support team with various ad-hoc tasks.
JOIN EXPATRIO
JOIN FINTIBA
At Fintiba, we achieve great things together by improving bureaucratic structures for internationals in Germany, and we currently have a vacancy for the position as
Customer Support Agent (Spanish & English) - LatAm (Remote, Freelance)
At Fintiba, you’re not just doing a job. You’re helping thousands of people start a new chapter in life.
YOUR ROLE
You will be the first point of contact for our international customers for inquiries regarding our product by supporting our customer support team via e-mail, live chat and phone
You will make sure that our customers get excellent customer service
Your main tasks will include the verification of documents
You will have your own responsibilities and also support our customer support agents with ad-hoc tasks
You will work together with our service partners to support our customers
YOUR PROFILE
You have some experience in customer support
You are available full-time
You have strong communication skills and a customer first mindset
You are fluent in Spanish and English languages, both written and spoken
If you have experience in the banking or health insurance industry, you can easily understand our product, but if you don't, we are happy to teach you everything you need to know
PLUS: Ideally, you already have some experience with helpdesk software (such as Zendesk or similar tools)
WHY EXPATRIO?
WHY FINTIBA
We strive to become the first point of contact and trusted partner for everyone who wants to study or work in Germany. We’re on a mission to ease the way to Germany for international students and professionals by being their trusted digital companion. Fintiba offers innovative tailor-made solutions developed with trusted partners to fulfil the needs of international students and expats. We don't just support individuals, we contribute to making Germany an attractive study and career destination.
About us
Fintiba is a Frankfurt-based FinTech on a mission to ease the way to Germany for international students and professionals. Through our digital platform, we offer tailor-made services that reduce bureaucratic hurdles, support visa preparation and help internationals start their new chapter with confidence. Our agile and diverse team values respect, personal responsibility and professionalism, while continuously improving our products, processes and customer experience.
Does the position sound interesting to you? Then we would be very happy to receive your application.
“I was the first applicant for a remote marketing position that got listed on the company website the same day I applied. Had an interview within 48 hours!”
— Sarah J.
·
Marketing Manager
★★★★★
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