Customer Support Advisor

As a Customer Support Advisor for the Spanish market, you’ll be on the front lines supporting our B2B partners across chat, phone, and email. You are a true problem-solver who tailors communication to deliver a responsive, efficient, and seamless experience. This is your opportunity to directly shape how our customers experience Booksy every day!

What You’ll Do:

• Provide Swift Support: Manage incoming customer inquiries via multi-channel support, meeting SLA targets so no customer is left behind.
• Problem-Solve & Personalize: Diagnose customer challenges quickly and deliver tailored, high-value solutions.
• Maintain Accurate Records: Document all customer interactions seamlessly within our CRM (Salesforce).
• Be the Voice of the Customer: Follow up on ongoing inquiries and escalate product issues or feature requests to help improve our overall platform.

Requirements

What You Need to Succeed:

• Experience: Background in customer support, customer service, or a client-facing role.
• Mindset: Strong customer-first attitude, high accountability, proactive initiative, and a collaborative team spirit.
• Organization: Excellent time management skills to handle high-volume queues efficiently.
• Tech Savvy: Familiarity with customer support tooling and metrics (e.g., Salesforce, Zowie).
• Languages: Native/fluent Spanish and conversational English (English is our internal global language, used for all company-wide updates and collaboration).

Benefits

Perks & Benefits:

• Health & Wellness: 100% company-covered medical and dental insurance, access to therapy/psychologist sessions, and a comprehensive wellness platform featuring vouchers for lifestyle brands.
• Perks & Time Off: Your birthday off plus €50/month to use on Booksy services.
• Flexible Remuneration: Tax savings available for meal cards, transit, childcare, and training.
• Work Setup: Remote-first culture with the flexibility to work from anywhere in Spain.

*** Please add your CV in English***

A bit about Booksy:

A career at Booksy means you're part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers to arrange 'me time' moments, we're in the business of helping people thrive and feel fantastic. Working in a rapidly growing and evolving company comes with its own set of opportunities and challenges. If you prefer a stable environment, with clear processes and structures then, we've got to be honest, you won't always find that here. However, if you're a driven self-starter, with initiative and the motivation to grow your career in an environment that's rapidly changing as we scale-up globally, then the chances are that you'll love it at Booksy.

Our Diversity and Inclusion Commitment:

We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at belonging@booksy.com, so we can best support you.