CRAE GROUP

Define and maintain the tone of voice and written identity for digital brands across multiple markets and languages. Create and optimize copy for key user touchpoints and manage the end-to-end localization process.

Manage a portfolio of strategic SaaS accounts to ensure successful product adoption, retention, and long-term growth. Act as the primary point of contact to align platform usage with customer business goals and resolve technical or process inefficiencies.

The role involves creating one-off reports and writing, reviewing, and optimizing complex SQL queries to support various business stakeholders. The specialist is responsible for ensuring data accuracy, validating logic, and documenting reporting processes.