Customer Success Manager, Real World Data/Evidence

At Cardinal Health, we're developing the innovative products and services that make healthcare safer and more productive. Join a growing, global company genuinely committed to making a difference for our customers and communities.

Specialty Networks is an integrated, multi-specialty organization with GPOs, Life Sciences, and Research solutions in Urology, Oncology, Gastroenterology, and Rheumatology. Specialty Networks solutions include population health management, patient engagement, clinical research, and workflow automation technologies to achieve Center of Excellence status in Standards of Care, Clinical Research, Practice Operations, and Value-based Care. Specialty Networks leverages the Power of its Network, represented by over 10,000 providers, to help independent physician practices, industry, wholesalers/distributors, payers, and policymakers improve patient outcomes.

The Customer Success Manager (CSM) supports Cardinal Health’s strategic objectives by nurturing and expanding relationships with existing customers across the full lifecycle of engagements: from initial onboarding through renewal and expansion. This role is focused on driving growth within current accounts, ensuring high client satisfaction, retention, and repeat business. The CSM does not carry responsibility for new customer acquisition but will partner closely with Business Development Directors by supporting relationship continuity and identifying expansion opportunities within existing accounts.

Responsibilities

• Serve as a business partner for assigned existing clients, ensuring customer satisfaction with delivery of analytics and insights projects
• Develop, nurture, and strengthen long-term customer relationships through proactive engagement and consultative partnership
• Drive account growth through expansion of existing engagements, identifying opportunities for additional analyses, services, or follow-on work
• Own and support client renewal processes, including data subscriptions and ongoing service agreements
• Ensure high levels of customer satisfaction, proactively monitoring client sentiment and addressing issues quickly and effectively to maintain customer retention
• Translate data and analytics outputs into actionable business insights and strategic customer recommendations
• Act as a cross-functional liaison between clients and internal delivery teams to ensure alignment and successful execution
• Partner with Business Development Directors by providing account intelligence, supporting client discussions, and facilitating continuity across engagements
• Maintain strong understanding of client goals, pipeline, and evolving needs to proactively identify value-added opportunities
• Manage multiple client engagements simultaneously in a fast-paced environment while maintaining quality and responsiveness
• Build and maintain trusted advisor relationships with pharmaceutical customers, serving as client managers for existing customers

• Provide exceptional customer service across all phases of project execution
• Collaborate with internal subject matter experts to bring evidence-generation strategies, research concepts, and commercial patient acquisition/adherence ideas to pharmaceutical clients.
• Ensure successful delivery and adoption of project outputs, reinforcing value realization for the client
• Support renewal conversations and contract continuation efforts by demonstrating impact and ROI
• Identify and escalate risks to client satisfaction or retention, and lead resolution efforts
• Communicate effectively with senior stakeholders, both internally and externally, including management of formal business reviews (e.g., QBRs)

What This Role Is NOT Responsible For

• Direct ownership of new business development or new client acquisition
• Prospecting or cold outreach to generate new logos

Location: This position is remote and can be based anywhere within the United States.

Qualifications

• Education: Bachelor’s degree in healthcare, business, data science, or related field, or equivalent experience, preferred
• Ability to travel up to 25% for client meetings and conferences
• 3–6 years of experience in healthcare, consulting, analytics, project management, or customer success, preferred

• Demonstrated success managing and growing existing client relationships
• Experience supporting account expansion, renewals, or customer retention initiatives
• Exposure to healthcare data, analytics, or real-world evidence (RWE) preferred
• Understanding of Commercial Analytics and RWE/HEOR methodologies, particularly in oncology, immunology, and urology therapy areas
• Proven ability to manage cross-functional projects and stakeholder relationships
• Excellent written and verbal communication skills, including the ability to translate complex analyses into client-ready insights

Core Competencies

• Customer-centric mindset with a focus on retention and relationship growth
• Strategic thinking with ability to identify expansion opportunities within accounts
• Strong problem-solving and stakeholder management skills
• Ability to balance multiple priorities across concurrent engagements
• Proactive, collaborative, and results-oriented approach

Anticipated pay range:  $141,300 - $178,700 (includes targeted variable pay)

Bonus eligible: Yes

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 07/17/2026 *if interested in opportunity, please submit application as soon as possible.

**The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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