Customer Success Manager

About Displai

Displai is on a mission to create amazing experiences for people everywhere they go.

Using a first-of-its-kind technology, Displai reimagines and transforms customer experiences through dynamic and interactive digital signage. Built with both people and businesses in mind, Displai focuses on the experience, allowing companies to concentrate on their products. Franchise managers, IT executives, marketing executives, and communications executives can effectively scale their brick-and-mortar operations while eliminating outdated technology. Our superior product, service, and integrations seamlessly create more engaging and personalized in-store experiences that keep customers coming back and buying more.

Displai is headquartered in the San Francisco Bay Area, California, and currently works with 4,500+ brands. To learn more, visit www.displai.ai

About the Role

As a Customer Success Manager, you will be responsible for managing and growing relationships with a portfolio of customers. You’ll serve as a trusted advisor, helping customers successfully onboard, adopt, and maximize the value of Displai.ai’s solutions.

This role is highly cross-functional and will partner closely with Sales, Support, Product, Implementation, and Marketing to ensure our customers have an exceptional experience throughout their lifecycle. The ideal candidate is proactive, customer-obsessed, commercially minded, and comfortable operating in a fast-paced startup environment.

What You’ll Do

• Own and manage a portfolio of customer accounts, serving as the primary point of contact post-sale.

• Build trusted relationships with key stakeholders, decision-makers, and day-to-day users.

• Lead onboarding, adoption, and renewal efforts to ensure customers realize value from Displai.ai’s products.

• Develop a deep understanding of each customer’s business goals and recommend solutions, workflows, and best practices to support their success.

• Monitor account health, usage trends, engagement, and risk indicators to proactively address issues and identify growth opportunities.

• Partner with Sales and Account Management on renewals, upsells, cross-sells, and expansion strategies.

• Collaborate with Product and Support teams to communicate customer feedback, troubleshoot issues, and advocate for product improvements.

• Conduct business reviews, success planning sessions, and regular customer check-ins.

• Support the development of scalable customer success processes, playbooks, and reporting as Displai.ai continues to grow.

• Help customers navigate change management and drive internal adoption across their teams.

What We’re Looking For

• 3+ years of experience in Customer Success, Account Management, Client Services, or a similar customer-facing SaaS role.

• Experience managing a portfolio of B2B customers and driving adoption, retention, and expansion.

• Strong relationship-building skills with the ability to engage both executive stakeholders and day-to-day users.

• Excellent communication, presentation, and problem-solving skills.

• Commercial mindset with experience supporting renewals, upsells, or expansion opportunities.

• Ability to analyze customer usage, identify trends, and translate insights into action.

• Comfortable working cross-functionally with Sales, Support, Product, and Implementation teams.

• Highly organized, proactive, and able to manage multiple priorities in a fast-paced environment.

• Startup experience or experience working in a high-growth SaaS environment is a plus.

• Experience with digital signage, workplace communications, employee engagement, retail technology, or customer experience platforms is a plus.

What Success Looks Like

In this role, success means building strong customer partnerships, increasing product adoption, reducing churn risk, and identifying opportunities to expand customer value. You’ll play a key role in shaping the customer experience at Displai.ai and helping our customers achieve meaningful outcomes through our platform.

Why You’ll Love Working at Displai

• Opportunity to make a direct impact on the growth and success of a fast-scaling company.

• Collaborative, innovative, and inclusive team culture.

• Competitive compensation package, including equity.

• Flexible, remote-first work environment with team members across the globe.

• A mission-driven company transforming digital engagement for some of the world’s most recognized brands.

Perks/Benefits at Displai

• Full medical and dental plans

• 401(k) plan

• Flexible PTO and paid holidays

• Be a part of a high-performance team

• One of the first 50 people in a SaaS Start-up

Displai is proud to be an equal employment opportunity employer that values diversity in hiring and gives consideration to all candidates regardless of their race, age, creed, color, religion or religious belief, national origin or ancestry, disability, military or veteran status, genetic information, sex, gender, sexual orientation, gender identity or expression, pregnancy, or any other characteristic protected by local, state, or federal law.