Customer Success Manager

The Customer Success Manager is responsible for ensuring long‑term operational success, system reliability, and business value realization for customers using Intelligrated’s material handling automation and lifecycle services portfolio. This role serves as the strategic partner for distribution centers, e‑commerce fulfillment operations, and manufacturing sites that rely on Intelligrated’s automated conveyor systems, AS/RS, sortation, robotics, machine controls, and Warehouse Execution Software (WES).

In this role, the CSM will act as the primary advocate for assigned customers, aligning Intelligrated’s technical, service, and commercial resources to support system performance, reduce operational risk, and drive adoption of lifecycle services such as preventive maintenance, remote monitoring, software support, spare parts programs, and system optimization initiatives.

The CSM will guide customers through the entire lifecycle—from system commissioning and ramp‑up through steady‑state operations, modernization, and continuous improvement—ensuring that automation assets deliver maximum uptime, throughput, and ROI.