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AI Summary
Manage a defined set of domestic and international customer accounts to ensure satisfaction and retention. Focus on maintaining SLA discipline, driving product adoption, and delivering operational excellence across the customer lifecycle.
This is a remote position.
Post application, you will receive the Level 1 assessment via email from cx25ww@cx25ww.in. The process is fully automated — no manual follow-ups. We do not chase candidates. Please keep a close watch on your email inbox.
Location: Multiple (Onsite / Hybrid / Remote)
Employment Type: Full-Time
Shift: 24x7 Rotational (Domestic & International Accounts)
Role Overview
We are looking for a Customer Success Executive (Non-Technical) who will own a defined set of customer accounts and ensure seamless experience delivery across the lifecycle.
This is a high-ownership role where you are accountable for customer satisfaction, retention signals, and operational excellence. You are expected to proactively manage accounts, eliminate delays, and maintain SLA discipline.
Key Responsibilities
- Own and manage assigned customer accounts (Domestic & International)
- Ensure zero long-pending issues with strict SLA adherence
- Drive CSAT and NPS outcomes through proactive engagement
- Maintain high-quality business communication (written & verbal)
- Conduct customer onboarding sessions and drive product adoption
- Create and share customer reports and insights with Customer Success Managers
- Support renewal readiness through engagement and value delivery
- Develop knowledge base / product support content
- Handle escalations and cross-functional coordination
- Deliver consistently on KPIs and KRAs
Requirements
Required Qualifications
Minimum Education: Graduate (Non-Law background mandatory)
Strong command over English + at least 1 Indian regional language
Prior experience in Customer Success / Support / Account Handling preferred (As an internship, for freshers)
Technical & Tool Expectations
Mandatory working knowledge of:
ChatGPT
Google LM / similar AI tools
Ability to:
Draft professional communication
Create knowledge base content
Assist in structured troubleshooting
Work Model & Deployment
Hiring for Domestic & International clients
Work models include:
Onsite
Hybrid
Remote
Note (Remote Roles):
If a company does not provide a home office setup, candidates must ensure:
Dedicated, disturbance-free workspace
Reliable high-speed internet
Work Environment & Expectations
Must be comfortable working in a 24x7 shift environment
Open to handling global customer interactions
Willingness to travel within India and overseas (role-specific)
Documents Required (Mandatory for Onboarding)
Candidates must have the following documents ready:
Educational Documents
Original marksheets and certificates from respective boards/institutions
Identity & Address Proof. Valid government-issued ID Current address proof
For International Roles
A valid Passport may be required. If not available at the time of selection, the candidate must obtain and submit a passport within 90 days of joining
Benefits
Compensation & Benefits
Salary: No role below ₹2,40,000 CTC
Performance-linked incentives (based on role/interview)
PF / ESIC as per Indian labor laws
Important Note: Basic understanding of Customer Success methodologies (Onboarding, Adoption, Retention, Expansion) is expected
If not familiar, research before appearing for the interview
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