Customer Strategy Manager

OVERVIEW:

We’re looking for a Customer Strategy Manager to join our rapidly growing Customer Strategy team.

As a Customer Strategy Manager, you will be exposed to all facets of the business and be encouraged to learn and develop skills both within and beyond your role. This role will manage Quartile’s partnership across mid-market accounts, including responsibility for communication, strategy, and serving as a thought leader. 

The Customer Strategy Manager candidate is an intelligent, motivated person that enjoys working with clients to solve business challenges. 

REQUIREMENTS:

• 3+ years of experience working with small to medium sized businesses in a client facing role 
• A proven track record of using data to drive strategic decision making; analytical in nature (our clients and partners are all in an ROI driven industry) 
• Above average skills with Microsoft Excel (command over formulas, vlookups, pivot tables, etc.) and analytics platforms, etc. 
• Talented presenter with ability to captivate an audience and leverage data to tell a story 
• Capable of solving problems - maintaining a positive outlook when tackling challenges and coming up with solutions
• Demonstrated ability to be professionally outspoken when managing tough customer conversations to yield positive results 
• English proficiency required—must be able to speak and write in the language fluently  

PREFERRED QUALIFICATIONS:

• Background in the e-commerce or retail industry 
• Experience working with digital marketing platforms and channels - Google Analytics, Bing, Facebook, Amazon ads 
• Google AdWords or Google Analytics certification 
• Amazon certification 
• Experience in a fast-paced, startup environment 
• Experience in the advertising/ad tech industry 

WHAT YOU’LL DO:

• Maintain direct ownership of 15+ key mid-market accounts - monitoring KPIs, diagnosing underperformance, and building data-backed optimization recommendations.
• Manage client expectations and leading regular (weekly or bi-weekly) meetings with the client 
• Analyze key metrics of online marketing campaigns and present key findings and insights to clients 
• Oversee client performance, collaborating with strategists to make optimizations to paid marketing campaigns 
• Prepare client reporting and quarterly business reviews to align Quartile value and client expectations 
• Serve as a strategic partner for clients as a subject matter expert in the areas of digital marketing, e-commerce and retail.
• Utilize data to expose awesome new opportunities for technology improvements and exposing them to our Product and Technology teams 
• Be a Quartile product expert by attending product training and roadmap sessions 
• Evaluate opportunities to grow Quartile’s partnership with their customers (new channel expansion, additional budget, testing opportunities, case studies, etc.) 
• Partner with Implementation team to develop overarching department strategy and the setup of new clients during onboarding process 

This is a PJ contract based out in Brazil.