Customer Service Support with Spanish

We’re looking for professional and pro-active Customer Service Representatives to join one of our projects. S/he creates a wonderful customer experience as s/he understands that making a customer happy is crucially important to a business's success. 

KEY JOB RESPONSIBILITIES

• Assist customers with phone/email/chats enquiries related to customer orders, product information and company policies etc.
• Provide customers with complete and accurate resolutions to problems.
• Handle complaints.
• Clarify to the customers the company policies such as returns and exchanges.
• Perform order management functions: Work with various platforms to track, maintain orders, returns and credits.
• Proactively involved in maintaining up-to-date procedure documentations.
• Excellent interpersonal, written, and oral communication skills.
• Escalate issues in a structured way to CS management.

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.