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The specialist is responsible for answering customer calls, logging interactions, and resolving requests for the Indiana Department of Transportation. They also assist in program reporting, budget allocation, and the maintenance of program assets.
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
About the Indiana Department of Transportation:
The Indiana Department of Transportation (INDOT) provides a dynamic workplace that serves Indiana citizens, improves our state’s quality of life, and enhances its economic opportunity. INDOT has a number of innovative programs and projects, including Public-Private Partnerships, Green Initiatives, and cutting-edge uses of materials and assets. As part of the State of Indiana, INDOT offers a competitive total compensation package, as well as outstanding work/life balance. Whether you are an established professional in the transportation field or just starting your career, INDOT has exciting and challenging opportunities for you.
Role Overview:
The Customer Service Resolution Specialist for the Indiana Department of Transportation (INDOT) Transportation Services Call Center (TSCC) is responsible for accepting, logging and resolving requests from Indiana citizens and businesses in a timely and professional manner to provide superior customer service. The primary responsibility of this role is to answer customer phone calls, log customer interactions, and escalate reported issues to district partners. This position is fully remote following a six- to eight-week training period that is fully in-office.
Location:
This position is with INDOT's Central Office in Indianapolis.
Salary:
The salary for this position traditionally starts at $42,900.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package.
The essential functions of this role are as follows:
The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Individuals in this role should minimally be able to articulate or demonstrate the following:
A degree is not required.
Individuals should have the ability to perform essential functions with or without reasonable accommodation.
Benefits of Employment with the State of Indiana:
The State of Indiana offers a comprehensive benefit package for full-time employees which includes:
Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.
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