Customer Service Representative (Work From Home)

We are a people-first organization focused on helping working families strengthen their financial protection throughout the United States and Canada. Backed by decades of industry experience, we work closely with established unions and professional associations to provide access to life and supplemental benefit programs designed specifically for their members.

Due to increased member requests, we are growing our fully remote team. This role offers the chance to build a career in a values-driven, results-focused environment where your efforts directly impact the families you serve.

Position Overview

This work-from-home opportunity is ideal for motivated individuals who want flexibility, upward mobility, and control over their earning potential. You’ll engage exclusively with individuals who have already asked for information — there is no cold outreach involved.

What You’ll Be Doing

• Communicating with members who have requested benefit reviews

• Organizing and hosting virtual appointments

• Clearly presenting benefit options in an educational, easy-to-understand way

• Guiding members through the application process

• Maintaining follow-up communication to ensure continued support

• Participating in structured training, coaching, and leadership development

Who You Are

• Confident and clear communicator, comfortable working remotely

• Self-directed, dependable, and goal-oriented

• Service-focused with a genuine desire to help others

• Comfortable with technology, video meetings, and online systems

• Background in sales or customer service is a plus, but not required

• Authorized to work in the U.S. or Canada

What We Offer

• Fully remote position with flexible scheduling

• Unlimited earning potential with weekly pay and bonus opportunities

• Health coverage available after qualification period

• Ongoing professional development and advancement opportunities

• Company-sponsored incentive trips and recognition programs

• A collaborative culture built around growth, support, and accountability