Customer Service Representative | Remote | Day shift

ZigZag is looking for outstanding Customer Service Representatives!

The Customer Service Representative serves as the first point of contact for our clients' customers, responsible for delivering exceptional customer experiences while maintaining high service standards. This role focuses on providing efficient, professional service through multiple communication channels while ensuring KPIs and business objectives are met.

By using resources and problem-solving skills, the Customer Service Pro-active agent is responsible for resolving any orders that have any operational/tech issues in accordance with the company process and procedures.

• Be the friendly voice handling customer calls, chats, and emails
• Keep communications professional and friendly with both customers and team members
• Respond promptly to all customer inquiries while maintaining a personal touch
• Master our shipping and tracking systems to provide efficient support

• Turn frustrated customers into happy ones by solving shipping problems
• Think creatively to find solutions for unique customer situations
• Take ownership of issues from first contact to final resolution
• Know when and how to escalate complex problems

• Keep detailed, accurate notes for every customer interaction and order
• Monitor and resolve any surcharges until cleared
• Process refunds and claims according to company policies
• Help customers with quotes, bookings, and cancellations

• Update and maintain accurate customer records in our CRM
• Keep customer data secure and confidential
• Track parcels and provide accurate delivery status updates
• Process shipping information efficiently in our systems

ZigZag is committed to building a diverse, inclusive, and equitable workplace. We believe that talent knows no borders, and we welcome individuals from all backgrounds to help us shape the future of work. Guided by transparency and agility, we foster an environment where everyone is valued and empowered to thrive.

By submitting this application, you acknowledge that you have read and agree with the company’s Privacy Policy.