The Head of Customer Support Operations manages the daily performance and quality of outsourced BPO teams to ensure consistent service standards. This role involves coordinating staffing, training, and process improvements while maintaining strong relationships with BPO partners.
The Billing Support Specialist manages billing operations, including revenue recovery, resolving discrepancies, and handling customer billing enquiries. They also provide administrative support, monitor for fraud, and escalate complex issues to the Accounting Operations Manager.
The Accounts Payable Officer is responsible for processing bills and purchase orders across three business divisions. They also manage the finance inbox, reconcile payments, and maintain accurate financial records.
The Team Leader is responsible for managing daily operations, workflow, and team performance to ensure adherence to SLAs and quality standards. They also provide coaching, handle escalations, and maintain a respectful, inclusive work environment.
The Customer Service Representative acts as the primary point of contact for clients, managing inquiries via calls, chats, and emails. They are responsible for resolving shipping and operational issues while maintaining accurate records in the CRM system.
Design, build, and maintain scalable cloud-native data platforms and robust ELT/ETL pipelines using Snowflake. Partner with stakeholders to enable self-service analytics while ensuring data quality, governance, and performance optimization.
The Product Analyst will support the delivery of fintech products by gathering requirements, analyzing market opportunities, and coordinating with engineering and business stakeholders. They are responsible for translating business needs into user stories, managing project timelines, and tracking product performance metrics.
Design, build, and scale modern cloud-based data platforms with a primary focus on Snowflake architecture and performance. Develop robust ELT/ETL pipelines and curated data models to enable trusted analytics and self-service reporting across the organization.
