Customer Service Representative - Puerto Rico

WHY JOIN? 

Be part of something special – a place where work feels like a community, not just a job. We're a vibrant and innovative crew united by a shared passion for creativity, growth, and collaboration. 

S&S is expanding, and we want to connect with dedicated individuals to join our team and create a best place to work. Our team is driven by innovation and partnership, where your ideas are heard and celebrated. We're building an inclusive environment that values every voice and fosters a culture of mutual support and respect. 

If you're ready to dive into a dynamic work environment where every day brings new personal and professional growth opportunities, apply today! 

We'd love to hear from you if you're enthusiastic about being part of a company that values its employees and rewards hard work. Take the next step in your career with us, where you're not just an employee but an essential part of our journey toward success. APPLY NOW, and let's grow together! 

WE OFFER 

• Incredible team spirit – At the heart of our success is a culture that cherishes teamwork. We thrive on collaboration and value feedback and innovative thinking. 

• Opportunities for professional growth – Your contributions are integral to our growth. As we expand, so do your career opportunities to develop and advance.

• Exclusive apparel discounts – Ready to upgrade your wardrobe?! As part of S&S, you'll enjoy special discounts on our trendy, high-quality apparel. Stay stylish and save big!

• Top-notch employee benefits – We prioritize the health and well-being of our team members with an extensive benefits package, including health, dental, and vision coverage, along with retirement planning options.

• Fun employee appreciation events – We love celebrating you! Regular events are our way of saying 'thank you' for your hard work and dedication. Prepare for some memorable moments of appreciation and fun.

• State-of-the-art equipment – Experience the best in technology and equipment. We provide cutting-edge resources to make your work life safe and efficient! 

About the Role

We are seeking energetic, reliable, and fun professionals to join our team as a CSR/ Customer Service Representatives. The successful CSR is responsible for providing excellent customer service by answering customer calls and problem solving to help customers meet their needs.  

CSRs should come to the table proficient or above in all Microsoft office products and have previous customer service experience.  Representatives will attend in-depth training to assist customers in placing orders, addressing issues with existing orders and fluent conversations regarding company products and programs.  CSRs will work in a team environment and have the opportunity for individual progression in both skillset and compensation. 

We are seeking highly motivated individuals with a commitment to excellent customer service.  

Compensation & Schedule

$15.87 per hour

Monday - Friday 10:30AM - 7PM CST

Full-Time, Non-Exempt  

Remote Position (Puerto Rico Residents Only)

BENEFITS

At S&S Activewear, we’re committed to supporting our employees both at work and beyond. Eligible full-time employees receive benefits that include paid vacation and sick leave, company-observed holidays, and paid bereavement leave in accordance with applicable law. You’ll also find opportunities to learn, grow, and build your career as part of the S&S team.

WHAT YOU WILL DO 

•  Accurately process transactions and educate customers on products and services via telephone.   
• Responsible for maintaining a high level of professionalism and working to establish a positive rapport with internal and external customers.   
• Offer basic troubleshooting for customers including product knowledge, recommendations, and website navigation.   
• Consistently meet department KPIs, deadlines and goals.    
• Adhere to provided schedule based on forecasted phone volumes.    
• Any additional duties assigned by management.  

WHAT WE'RE LOOKING FOR 

• Strong verbal and written communication skills within a customer service role
• Must be proficient or above in Microsoft Office
• Must have basic math skills
• Ability to multi-task and be detail oriented.
• Excellent attitude and attendance/punctuality.
• Data driven and comfortable in environment with heavy emphasis on customer service and satisfaction metrics.
• Results orientated with a strong sense of accountability and urgency.
• Commitment to learning and individual development.
•  Bilingual (English / Spanish) - fluent in both verbal and written forms.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or listen. 

Working Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Reasonable accommodation may be made to enable people with disabilities to perform the essential functions. 

EQUAL OPPORTUNITY EMPLOYER

S&S Activewear welcomes people of all backgrounds and experiences and are committed to creating a diverse culture and supporting human growth. We are proud to be an equal opportunity employer and is committed to providing equal opportunity for all employees and applicants. We conduct business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. Our policy is to recruit, hire, train, promote, assign, transfer, and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. S&S participates in E-Verify and will provide the federal government with your Form I-9 information to confirm you are authorized to work in the U.S.  This job offer is contingent upon the completion of a satisfactory background check.