Schedule
Thursday - Monday

8:00 am - 4:30 pm CT

Benefits: Full US Foods Benefits - DAY 1!

medical, dental, vision, 401K, life insurance, and much more!

US Foods is one of the largest food distributors with a culture and history of promoting from within, excellent training programs and a continuous improvement focus.  

Main Ingredients of the Job

• Receive inbound calls and place outbound calls to customers in order to provide information about products and services, to take orders, or to obtain details of complaints.

• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

• Resolve customers' service or billing complaints; check to ensure that appropriate changes were made to resolve customers' problems.

• Contact customers in order to respond to inquiries or to notify them of claim results and any planned adjustments; refer unresolved customer complaints to designated departments for further action.

• Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes.

• Coordinate same-day deliveries and pickups for customers. Process pickup requests from customers and National Sales team. Respond to delivery/routing questions and issues from customers.

• Respond to product inquiries from customers. Share new or additional services or products with customers.

• Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.

• Contact all customers affected by product recalls and withdrawals.

• Recommend improvements in products, shipping, service, or billing methods and procedures in order to prevent future problems.

Relationships
Internal: Sales, Operations / Distribution / Support
External: Customers

What You Bring to the Table

• Education/Training: High School diploma or equivalent required; Bachelor’s degree preferred.

• Related Experience: Minimum of three years experience in customer service call center environment required. Experience in food service distribution a plus.

• Knowledge/Skills/Abilities: Excellent verbal communication skills and problem resolution ability required. Working knowledge of Microsoft Word and Outlook required. CRM / Phone Technology experience preferred.

This role will also receive overtime compensation.​

​Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html.