Customer Service Representative for a Media Provider in the US (Home Based Part Time)
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AI Summary
Handle inbound and outbound calls with real estate and construction clients while managing CRM records in Airtable. Coordinate post-project adjustments between clients and the overseas production team via WhatsApp and other ticketing platforms.
• Handle inbound/outbound phone calls with real estate clients (primary focus) and other segments (architecture, construction, special projects).
• Update and manage CRM records via Airtable .
• Support client requests for post-project adjustments, coordinating with the internal/post-production team as needed.
• Communicate with the overseas post-production team (Brazil-based) via WhatsApp .
• Manage client communication tickets across multiple platforms .
• Identify and support upsell opportunities as familiarity with the business grows.
• Use AI tools (e.g., ChatGPT) to assist with communication, prompt-writing, and problem-solving.
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