Customer Service Representative- Eastern Cape

Join Mukuru and Make Every Customer Interaction Count

At Mukuru, we're committed to making financial services accessible, reliable, and simple for our customers across Africa. We're looking for a customer-focused and detail-oriented Customer Service Representative to join our Cape Town team.

In this role, you'll be at the heart of our customer experience, assisting customers with foreign exchange transactions while ensuring compliance, accuracy, and exceptional service. If you enjoy working with people, have an eye for detail, and thrive in a fast-paced environment, we'd love to hear from you.

What You'll Do

• Process foreign exchange transactions accurately and efficiently.
• Verify customer documentation to ensure compliance with regulatory requirements.
• Identify and escalate suspicious or potentially fraudulent documentation.
• Maintain accurate stock balancing and reconciliation records.
• Deliver professional and friendly customer service at all times.
• Build and maintain knowledge of foreign exchange products, regulations, and systems.
• Represent the Mukuru brand positively in every customer interaction.
• Participate in ongoing learning and development initiatives.

What We're Looking For

Essential Requirements

• Grade 12 / Matric or equivalent qualification.
• Minimum 1 year of customer service experience.
• Ability to pass competency assessments and ongoing training requirements.
• Strong attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Computer literacy and confidence working with systems.

Advantageous

• Foreign exchange experience.
• Mukuru Forex Consultant Training.
• Knowledge of:
  • Foreign currencies
  • FICA regulations
  • Exchange Control Regulations
  • ICFX system

Key Skills

• Customer-centric mindset
• Problem-solving ability
• Attention to detail
• Administrative accuracy
• Professional communication
• Teamwork and collaboration
• Time management
• Adaptability and resilience

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!

Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks, please consider your application unsuccessful.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS