Customer Service Representative (CSR) – Rescheduling & Permits
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AI Summary
Manage appointment rescheduling, calendar updates, and the coordination of permit applications. Communicate with customers, technicians, and local authorities to ensure timely permit approvals and accurate documentation.
Rescheduling & Permits
Responsibilities:
- Manage appointment rescheduling and calendar updates
- Coordinate permit applications and track permit statuses
- Communicate with customers, technicians, and local authorities
- Provide updates on scheduling and permit approvals
- Maintain accurate records and documentation
- Ensure timely completion of permit and scheduling requirements
Requirements:
- Customer service or administrative experience
- Strong organizational and multitasking skills
- Excellent verbal and written communication
- Ability to work in a fast-paced environment
- HVAC, plumbing, construction, or home services experience is a MUST with US-based clients/companies
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