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Assist customers through assigned communication channels by identifying their needs, troubleshooting basic technical issues, and explaining solutions clearly. Record interactions accurately, follow procedures, resolve concerns empathetically, escalate complex cases, and meet quality, satisfaction, and productivity targets.
Job Title:
Customer Service Representative (Catalan-speaking) - Remote AV01Job Description
Love technology? Enjoy helping people?
Work remotely and turn your skills into your next career opportunity!
Are you the person everyone turns to when they need help with their devices? Do you enjoy solving problems and making technology easier for others? Then this opportunity could be for you!
Join our team as a Customer Service Advisor and help customers get the most out of their devices and services, all while working remotely.
What will you do?
-Assist customers through the assigned communication channels.
-Identify customer needs, troubleshoot basic technical issues, and provide step-by-step guidance.
-Explain technical information clearly and professionally.
-Manage customer interactions using internal systems and follow established procedures.
-Handle concerns with empathy, resolve issues, and escalate complex cases when necessary.
-Maintain accurate records and meet quality, customer satisfaction, and productivity targets.
What are we looking for?
- Native or bilingual Spanish proficiency + Catalan
- English proficiency at B1/B2 level
- High school diploma or equivalent
- Minimum age of 18 and legal documentation to work in Spain.
- Strong communication, customer service, and problem-solving skills
- Basic technical knowledge and confidence using computers and digital devices.
- Good typing skills, attention to detail, and the ability to remain calm under pressure
- Flexibility to work shifts, weekends, and holidays as required.
What do we offer?
- 100% remote work, so you can work from home
- Permanent contract
- Full time 39 hours/week Monday to Friday from 9:00 to 18:00
- Salary package of 19976,99 euros gross/year + Bonus 1.200 gross/year
- Full paid training about the company and the project you will be working on
- Career development program and specialized courses
Ready to take the next step?
Combine your passion for technology with your talent for helping people. Apply today and become part of a team that makes technology easier for everyone!
R1777932
Location:
ESP Work-at-HomeLanguage Requirements:
Catalan (Required)Time Type:
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