Director of Client Services

A leading digital consultancy client of ours is hiring a direct hire / perm *Director of Client Services* to join their team. Our client, a relationship-driven, craft-focused, people-first company, specializes in commerce experiences across multiple channels. Location Requirements: Hybrid. Tuesdays and Wednesdays in the office in Brooklyn. The application deadline for this role is 10/27/2026. *Director of Client Services* *Responsibilities*: * Cultivate and manage relationships with senior client stakeholders to foster trust and account growth. * Identify opportunities within existing client accounts to expand services and enhance partnerships. * Serve as the primary point of contact for strategic reviews and business planning with clients. * Collaborate with internal teams to translate client goals into actionable projects and scope. * Oversee contract renewals, scope management, and ensure alignment of deliverables with client expectations. *Director of Client Services* *Qualifications*: * 6+ years of experience in commerce strategy, digital product consulting, or senior account leadership in a tech or digital environment. * Deep knowledge of commerce e-commerce, purchase architecture, and conversion strategies. * Demonstrated ability to advise senior executives and manage complex client relationships. * Strong understanding of technical stacks and digital solutions relevant to commerce. * Bachelor's degree in Business, Marketing, or a related field; MBA preferred. If you meet the qualifications and are excited about this opportunity, apply today! Our team will connect with you to discuss next steps, support you through the interview process, and advocate for your success.