Customer Service Representative

About Us
Marion Counseling Services provides professional mental health support to individuals and families. Our mission is to make care accessible, responsive, and compassionate.

Role Overview
We are looking for a Customer Service Representative to serve as the first point of contact for clients. This role involves handling inquiries, scheduling appointments, and ensuring a positive client experience.

Key Responsibilities

• Respond to client inquiries via phone, email, and chat in a timely and professional manner
• Schedule, reschedule, and manage client appointments
• Provide accurate information about services and processes
• Maintain client records with attention to confidentiality
• Resolve client concerns and escalate issues when necessary
• Collaborate with internal team members to ensure smooth operations

Required Qualifications

• 1+ year of customer service experience
• Strong communication and interpersonal skills
• Ability to handle sensitive information with discretion
• Basic computer skills and familiarity with CRM or scheduling tools
• Strong organizational and multitasking abilities

Preferred Qualifications

• Experience in healthcare, counseling, or related fields
• Familiarity with HIPAA or client confidentiality standards

Benefits

• Competitive hourly pay
• Flexible remote work environment
• Paid time off
• Opportunities for growth and advancement

Application Process
Please apply directly through this platform. Applications submitted outside the platform may not be considered.