Customer Service Representative (REMOTE US Position)

CUSTOMER SERVICE REPRESENTATIVE

Location: Johns Creek, GA or Remote USA
Job Type: Full-time (40 hours)
Schedule: Monday–Friday, 11:30 AM – 8:00 PM ET
Training Schedule (First 30 Days): Monday–Friday, 8:00 AM – 4:30 PM ET

About Us

Zywie, Inc. is a Great Place To Work® Certified™ company and equal opportunity employer. Founded in 2014, we are a remote cardiac monitoring company on a mission to improve patient outcomes through wearable biosensor technology and cloud-based data analytics. We believe that great patient care starts with a great place to work.

Position Overview

We are seeking a professional and detail-oriented Customer Service Representative to serve as the primary point of contact for patients and medical providers. This role is responsible for delivering exceptional service by addressing inquiries, resolving concerns, and ensuring a positive customer experience.

Key Responsibilities

• Respond to patient and provider inquiries via phone, email, and text in a timely and professional manner.
• Provide accurate and thorough information regarding products and services.
• Resolve concerns efficiently while maintaining a high level of professionalism.
• Maintain and update patient records with accuracy and attention to detail.
• Collaborate with internal teams to ensure customer needs are met.
• Adhere to company policies, procedures, and service standards.
• Perform additional duties as assigned.

Qualifications

• High school diploma or equivalent preferred.
• Bilingual (English/Spanish) preferred.
• Prior experience in customer service or a related field preferred.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to manage multiple tasks in a fast-paced environment.
• Ability to handle sensitive situations with professionalism and discretion.

Core Competencies

• Customer Service: Demonstrates responsiveness, professionalism, and a commitment to customer satisfaction.
• Teamwork: Collaborates effectively and contributes to a positive team environment.
• Professionalism: Maintains composure under pressure and communicates with respect.
• Quality: Ensures accuracy and continuously seeks opportunities for improvement.

Work Environment

• Regularly required to sit, stand, and walk.
• Frequent use of computer systems and screens.
• Frequent use of hands and fingers for data entry.
• Regular communication via phone and computer.

Benefits

• Health, dental, and vision insurance 
• 401(k) plan 
• Life insurance 
• Paid time off and company holidays 
• Opportunities for professional growth and development