Customer Service Representative

This posting is for classes starting in January 2027.

Are you looking for a fully remote role where you can assist customers and help turn their days around? If so, this may be the role for you!  We currently have full-time and part-time schedules available (no 3rd shift/overnight availability).

Critical Position Requirements:

• Full‑time resident of one of the following states: Arizona, Florida, Georgia, Kansas, Mississippi, Nebraska, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, Tennessee, or Texas
• You must provide your own equipment (requirements listed below)
• You must have a dedicated, distraction‑free workspace with no background noise
• 100% attendance required during training (Training Monday - Friday for first 3 weeks, training classes are offered from either 9:00 AM - 4:00 PM or 12:00 PM - 7:00 PM eastern time)
• Starting pay is $18.00/hour

WORK FROM HOME REQUIREMENTS 

• Personal computer or laptop with Windows 11.  (Please note that Macs, Chromebooks, and tablets are not compatible with our current systems.)
• High Speed Internet that meets the below requirements:
  • Download Speed = 25 Mbps or higher   
  • Upload Speed = 10 Mbps or higher  
  • Ping = 50 ms or lower  
  • Jitter = 20 ms or lower  
• Ethernet cable and the ability to connect directly to your modem (WiFi cannot be used in this position; some computers may not be equipped with an ethernet port and require an adaptor)   
• USB wired headset
• Webcam 
• Cell phone capable of downloading app for multifactor authentication and receiving push notifications
• Dedicated workspace free from background noise and interruptions   

WHAT YOU’LL DO

• Professionally answers a variety of inbound calls from customers, policyholders, insurance agents, or auto glass shops using scripted prompts. 
• Accurately enters claim data into our production systems while on a live phone call.  
• Effectively and compassionately guides customers through the process of filing a glass claim by engaging in an authentic conversation that builds rapport and focuses on each customer's specific needs. 
• Verifies customer insurance coverage and deductible amounts and communicates the information to the customer. 
• Assists customers with scheduling repair, replacement, and/or recalibration services at a Safelite location or at a non-Safelite shop while honoring the customers preference.  
• Utilizes systems and resources provided to enhance the overall customer experience.  
• Provides solutions to resolve customer complaints and concerns over the course of the call while presenting the most accurate product and service information.   
• Other duties assigned by leadership. 

WHAT YOU’LL NEED 

• Must be comfortable working in a highly structured performance-based environment while demonstrating high ethical and confidentiality standards  
• Knowledge of computer and telephone systems and the ability to operate those systems with confidence in a remote environment 
• The desire to establish rapport and credibility with customers, stores and peers with a caring heart and service mindset 
• The ability to read and utilize provided scripting in a conversational and timely manner 
• Demonstrates a high level of empathy and integrity by always doing the right thing  
• Has an upbeat personality and can show an authentic willingness to assist our customers  
• Previous experience working in a contact center or other customer service role  
• 16+ years of age 
• High School Diploma or equivalent, or actively enrolled  

WHAT YOU’LL GET 

• Pay is $18.00/hour and offers bonus opportunities. 
• A benefits package including 401(k) plan with company matching, paid volunteer day, and associate discounts.
• Weekly pay checks!
• Up to $5,250 in tuition reimbursement per year. 
• Paid training and all the tools and resources you'll need to be successful. 
• View all our health, wealth, and life offerings at www.safelitebenefits.com.