The representative will handle inbound calls, schedule service appointments, and process reservations for automotive dealerships. They are also responsible for documenting interactions accurately and maintaining high quality assurance standards.
Do you like helping people and solving problems? Customer Contact Services (CCS) is hiring remote Customer Service Representatives to support CTI, our automotive division. CTI partners with car dealerships nationwide to handle inbound calls, run outbound campaigns, and book service appointments, helping dealerships stay connected with their customers and run more efficiently.
No automotive experience needed. We'll teach you everything you need to know about the dealership side. What you bring is customer service skill, a professional phone presence, and comfort with computers.
This is a fully remote position. You'll need your own computer and home office setup that meets our equipment requirements (listed below).
What You'll Do
Answer inbound calls promptly and professionally
Identify what each caller needs and guide the call to resolution
Schedule service appointments for dealership customers
Share accurate information about dealership products and services
Process online reservations and update customer records
Document every interaction clearly and accurately
Follow call scripts and procedures to ensure a consistent customer experience
Escalate issues to supervisors when needed
Meet Quality Assurance standards
Stay current on client programs through ongoing training
Other duties as assigned
What You Bring
High school diploma, GED, or higher
At least one year of call center or customer service experience
Confident computer skills, including typing and moving between multiple programs at once
Strong spoken and written English, including correct spelling and grammar
Clear, accurate documentation habits
Good judgment with confidential information
Problem-solving skills and attention to detail
A genuine commitment to excellent customer service
Schedule
Monday through Friday, plus every other Saturday
Shifts scheduled within our operating hours of 6:00 a.m. – 9:00 p.m. CST
Remote Work Setup Computer requirements include:
Windows 11
Intel i3 / AMD Ryzen 3 processor or better
8 GB of RAM or more (installed physical memory)
Two monitors
Webcam
Wired USB headset
Wired ethernet internet connection (Wi-Fi is not permitted)
Benefits
Medical, dental, and vision insurance
401(k)
Paid time off
Life insurance
Holiday incentive pay
Performance and outbound project bonuses
Paid training
Employee events and activities
Room to grow, with real advancement opportunities
Why CCS? At CCS, you'll be part of a supportive, team-focused workplace where people are valued and encouraged to grow. You'll get thorough training from day one, a team that has your back, and the satisfaction of knowing your work makes a difference for every caller.
About Customer Contact Services Customer Contact Services (CCS) is a 24/7 contact center headquartered in Minnetonka, Minnesota, providing telephone answering and customer support services for businesses across a range of industries.
Equal Opportunity Employer At CCS, we believe great customer experiences start with a team that reflects the communities we serve. We welcome applicants of all backgrounds, experiences, and abilities. CCS is an Equal Opportunity Employer and does not discriminate on the basis of any characteristic protected by federal, state, or local law.
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