Customer Service Representative

Job Overview
FirstSource Healthcare has immediate full time Work from Home positions available as Customer Service Representative.

As a Customer Service Support Agent, providing remote support to paramedics and healthcare professionals. This role is crucial in ensuring timely and accurate communication between patients, providers, and internal departments.

Key Responsibilities

• Answer inbound calls from patients, providers, and internal staff.
• Provide non-clinical support to paramedics and emergency response teams.
• Document interactions accurately in electronic systems.
• Route calls to appropriate departments or escalate urgent issues.
• Maintain confidentiality and adhere to HIPAA and Kaiser Permanente policies.
• Support scheduling and coordination of patient services when needed.

Required Qualifications

• High School Diploma or GED.
• Minimum 1 year of experience in a call center customer service role.
• Typing speed of at least 25-30 WPM.
• Strong verbal and written communication skills.
• Ability to work independently and manage multiple tasks.
• Comfortable using multiple software systems simultaneously.
• Internet speeds: 20mbps down / 20mbps up

Home connectivity: Must be cable or fiber internet and wired directly to the router with Ethernet jack for connectivity to PC capability. *No Wi-Fi or wireless extenders, No satellite, Starlink, Verizon or T-Mobile 4g/5g *Company will provide equipment; you will only be required to purchase a 2nd headset prior to start

Additional Remote Work Requirements.

• Must have a private, quiet and dedicated workstation. *No children or babysitting
• Ability to work flexible hours, including evenings and weekends.
• Ability to attend paid Training up to 12 weeks Mon-Fri 8am-6pm EST-Pacific standard time **Training schedule is not your work schedule and can vary based on trainer and time zone.
• Ability to work any shifts between 7am-7pm PST-Pacific standard time, Monday - Friday w/rotating Saturdays *Overtime is based on company needs
• Attendance is mandatory 1st 90days from start date. A background check is required for all applicants; in addition, finger printing will be required for all Florida residents.

Starting wage: $14 per hour or $15.50 if you are Bilingual (English/Spanish). Wage is non-negotiable *Additional earning potential for perfect attendance each pay period + additional bonus opportunities.

Working Environment This role may involve working with secure and confidential data, requiring adherence to strict data security and privacy standards. Some after-hours or weekend availability may be required during system maintenance, and month end operations.

We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.