Customer Service Representative

At Everest Solutions, we’re all about people - bringing them together, making them feel valued, and connecting them to meaningful experiences. We help our clients and partners achieve lasting success by delivering innovative solutions and personalized services that make a real impact.

POSITION SUMMARY:

Responds to customer inquiries across multiple channels and ensures customers continue to receive excellent service and support.

POSITION DETAILS:

• Contract Term: September - December 19, 2026
• Potential Extension: Opportunity to return January - April 2027 based on business needs
• Training Start Dates:

August 31, 2026
September 14, 2026

PRIMARY DUTIES AND RESPONSIBILITIES:

• Respond to customer inquiries via phone, email, and live chat, delivering clear and accurate information about products and services.
• Engage with customers across multiple channels while efficiently managing multiple chat conversations.
• Process and track customer orders using Lifetouch/Everest systems with accuracy and attention to detail.
• Investigate and resolve customer issues and complaints promptly, ensuring professional and positive experience.
• Serve as a liaison between customers and the operations center to support smooth communication and resolution.
• Communicate effectively with customers and internal teams via email, phone, and chat interactions.
• Maintain strict accuracy and confidentiality in all customer and business interactions.
• Contribute to continuous improvement initiatives within the department to enhance processes and increase customer satisfaction.

 QUALIFICATIONS:

• High school diploma or equivalent.
• Proficient speaking, reading, and writing abilities.
• 2+ years of customer service experience in a fast-paced, high-pressure environment.
• Ability to multitask and manage multiple conversations simultaneously.
• Basic to intermediate computer knowledge, including internet navigation and use of Google software.
• Strong phone, chat, and customer service skills and etiquette.
• Excellent interpersonal skills.
• Strong organizational, time management, and problem-solving skills.
• Ability to handle and resolve problems and complaints in a courteous and professional manner.
• Ability to maintain confidential information.

OTHER REQUIREMENTS:

• Minimum 18 years of age.
• Successful completion of a criminal background check.
• Able to work between 7:30 AM - 7:00 PM CST (Monday-Friday) with flexibility. No planned time off during the duration of the contract.
• Must reside in Canada.

CRITICAL RELATIONSHIPS:

• Customers
• Customer Service Supervisor
• Sales Support Supervisor
• Trainees

MENTAL AND PHYSICAL ACTIVITIES:

This is a remote, computer-based role requiring extended periods of sitting, screen use, and virtual communication. The role requires the ability to multitask and maintain focus in a fast-paced environment.

This position will accept applications until filled.