Customer Service Rep (1.0 FTE Day)

The Customer Service Rep ensures the timely response to incoming phone calls and written correspondence from patients. This position advises the patient of financial obligations and introduces satisfactory avenues for account resolution.
 

WHO WE ARE

Franciscan Health is a leading healthcare organization dedicated to providing exceptional patient care and promoting health and wellness in our community. Our mission is to ensure that every patient receives the highest quality of care through innovation, compassion, and excellence. With 11 ministries and access points across Indiana, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers who provide compassionate, comprehensive care for our patients and the communities we serve.

WHAT YOU CAN EXPECT

• Answer incoming telephone calls while demonstrating clear, courteous, and professional verbal communication skills.

• Assess and respond to the needs of patients, medical staff, and community.

• Communicate with the patient regarding any necessary follow up.

• Contact patient or available source to obtain required information to ensure accurate patient billing.

• Provide customer service by phone, electronically, and in person to internal and external customers by accurately answering account related questions regardless of payor.

• Record data or make account updates as necessary as information is presented through a call, MyChart, or correspondence.

• Refer account to appropriate work queue or department if more detailed follow-up or additional information is required.

• Resend account by reprinting, rebilling, or faxing the account to team handling account or insurance payor, as necessary.

• Document all communication or review of account in the system in a comprehensible manner.

• Meet personal and team qualitative and quantitative targets.

Training takes place in-person in Northern or Central Indiana for the first two-weeks, Monday through Friday from 8:00 a.m.-4:30 pm.

After completion of training, you will work-from-home on Monday through Friday from 9:00 a.m.-5:30 p.m.

QUALIFICATIONS

• High School Diploma/GED Required

• 1 Year Customer Service Experience Required and

• 3 years Patient Accounting Experience Preferred

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.

Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.

Franciscan Alliance is committed to equal employment opportunity.

Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.