Customer Service Associate (Spanish-Speaking / Healthcare)

Medical Virtual Assistant (Spanish-Speaking)

Position Summary

The Spanish-Speaking Medical Virtual Assistant provides administrative and patient support to healthcare practices by assisting with appointment scheduling, patient communication, insurance verification, medical documentation, and other front-office responsibilities. This role requires fluency in both English and Spanish, excellent communication skills, strong attention to detail, and the ability to provide compassionate, professional support to patients.

Key Responsibilities

• Answer inbound and outbound calls in both English and Spanish.
• Schedule, reschedule, and confirm patient appointments.
• Assist patients with general inquiries, registration, and intake.
• Verify insurance eligibility and benefits.
• Process referrals, prior authorizations, and medical records requests as needed.
• Document patient interactions accurately in the electronic medical record (EMR).
• Respond to emails, voicemails, text messages, and patient portal inquiries.
• Coordinate with providers, clinical staff, and external healthcare facilities.
• Maintain accurate patient information while ensuring HIPAA compliance.
• Perform general administrative and data entry tasks.
• Follow established workflows, standard operating procedures, and client-specific guidelines.
• Complete additional administrative duties assigned by the client or management.

Qualifications

• Fluent in both English and Spanish (written and verbal).
• Previous experience as a Medical Virtual Assistant, Medical Receptionist, Medical Biller, Medical Scheduler, or similar healthcare administrative role preferred.
• Familiarity with EMR/EHR systems (e.g., Athenahealth, eClinicalWorks, Kareo, AdvancedMD, NextGen, DrChrono, etc.) is an advantage.
• Knowledge of U.S. healthcare terminology and workflows.
• Strong customer service and communication skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask and work independently in a fast-paced environment.
• Proficient in Microsoft Office Suite and Google Workspace.
• Reliable high-speed internet connection and a quiet, professional home office.

Performance Expectations

Success in this role will be evaluated based on:

• Quality and professionalism of patient interactions.
• Accuracy of scheduling and documentation.
• Timely completion of assigned tasks.
• Attendance, punctuality, and responsiveness.
• Compliance with client workflows and HIPAA standards.
• Client satisfaction and overall performance.

Confidentiality

The Medical Virtual Assistant is expected to maintain the highest level of confidentiality regarding all patient, client, and company information and comply with all applicable HIPAA and data privacy regulations.