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Customer Service / Admin Assistant
Location: Remote (Work from Home)
Schedule: Monday–Friday, 9:00 AM–6:00 PM (PST, CST, EST) |
Compensation: $1,250 USD/month first 90 days, $1,500 USD/month after
About the Role
Operators are bleeding revenue from missed calls, CRM chaos, and admin pulling managers off the floor — this role fixes that cleanly. You own the entire customer communication lifecycle so location managers stay focused on growth, not inbox triage.
What You'll Actually Do
- Own inbound/outbound coverage across phone, email, SMS, and chat — no channel left hanging
- Manage appointments end-to-end: scheduling, confirmations, reschedules, reminders, light service recovery
- Keep CRM/help desk notes, tags, statuses, and follow-up tasks clean and current
- Handle routine franchise admin so managers stay locked on operations
- Run escalations (billing, complaints, franchisee issues) per a clear SOP set at onboarding
Requirements
- 3+ years in customer-facing or admin support roles
- Handled 60+ customer interactions/day for 6+ consecutive months
- 2+ years on Zendesk, HubSpot, Salesforce, ServiceTitan, or similar CRM
- Willing to undergo necessary training assessment as part of the recruitment process.
- Professional home office setup and reliable internet
Benefits
- Better Role Matching: You’re placed in roles where you can actually perform and grow, not just fill a seat
- Real Upside: Strong performers unlock raises, long-term stability, and future opportunities
- Work With U.S. Operators: Direct exposure to franchise owners and operators focused on growth and execution
- Real Ownership: Your work directly impacts operations. Less bureaucracy, more responsibility from day one
- Multi-Location Exposure: Work across multiple franchise locations and learn how scalable operations actually run
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