Customer Sales Manager - Smart & Final

Job Description

Here at Kraft Heinz, our US Sales team aspires to be an Indispensable Partner with a Growth and Winning Mindset, acutely focused on Superior Execution every day. This is our guiding compass to grow something great and make life delicious! 

This Customer Sales Manager - Smart & Final (CSM) position perfectly embodies that ambition, as you will own & be responsible for Center Store Categories (Condiments, Desserts, Meals, and Cheese), selling execution of ~$20M net revenue as a vital member of The Smart & Final Customer Business Team (CBT). The CSM serves as the liaison between Kraft Heinz and the Accounts Buying teams, leading all selling activities & driving efforts tied to improving our gross margin & market share. The CSM aims to deliver revenue and share objectives, pursue business strategies to of growth, provide category management expertise, and ensure that coordinated cross-functional sales value is delivered to the customer through implementation of the sales plan and shelving objectives. 

Essential Functions & Responsibilities:

• Effectively partner with the customer, building rapport at all levels to fully understand their business, the marketplace, and affecting positive business growth 

• Achieve New Item Authorization goals, Distribution goals, & Base Business Objectives: Revenue and Share Growth, Authorizations, Distribution, Optimal Shelving 

• Leading implementation of Space Management Projects 

• Achieve promotional revenue objectives by tactic, price point, Drive Period & Selling Event while effectively implementing Kraft Heinz pricing strategies for owned categories 

• Maintain files and business documentation to thoroughly detail business transactions 

• Actively seek new ways to grow the business profitably leveraging a growth mindset 

• Understand the competitive landscape and bring forth ideas and opportunities to internal partners 

Expected Experience & Required Skills:

• Proven & tested experience in customer management, account management, and/or retail sales management for a CPG company 

• Tested ability to own business process and Category management through a complex Sales position where you owned a desk of at least $20M of net revenue 

• Proven skills embodying a customer-first mentality for effective customer management and selling to achieve objectives 

• Trusted to work autonomously within Kraft Heinz framework to plan, organize and set/achieve priorities 

• Clear examples of exhibiting polished interpersonal skills (written, verbal, and presentation) with potential to negotiate and influence effectively 

• Tested proficiency in Microsoft Office programs and proprietary Sales systems such as IRI, Spark, etc.

• Clear examples of exhibiting strong analytical skills; Has the ability & experience using syndicated and/or ambiguous data to develop comprehensive business plans by analyzing category and brand performance and influences customer to achieve category objectives

• Willing to travel 5-10 % out of the area as needed 

Work Environment & Schedule:

• This position is considered a Field based environment; role requires frequent travel to customer locations, stores, manufacturing facilities, etc. Additionally, this role requires working a salaried, exempt schedule to best execute against customer and internal expectations 

Physical Requirements:

• Willingness to drive and/or travel as needed 

• Operate a computer and view screens for ~100% of work schedule 

Our Total Rewards philosophy is to provide a meaningful and flexible spectrum of programs that equitably support our diverse workforce and their families and complement Kraft Heinz’ strategy and values.

New Hire Base Salary Range:

Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.

The compensation offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors

Benefits: Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family’s needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

Wellbeing: We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families.

You’ll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example:

• Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments

• Social - Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training

• Emotional – Employee Assistance Program , Wellbeing Programs, Family Support Programs

• Financial – 401k, Life, Accidental Death & Dismemberment, Disability

Location(s)

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. In order to ensure reasonable accommodation for protected individuals, applicants that require accommodation in the job application process may contact NAZTAOps@kraftheinz.com for assistance.