Customer Project Lead

Job Description

Team: Client Implementation – Professional Services EuropeLocation: Remote (UK)

Opportunity for Impact

Applied is where insurance technology gets reinvented, and we build it fast. Our cloud software and AI-powered solutions reach thousands of agencies and brokers worldwide, setting the pace for what modern insurance can do.

We’re looking for an Associate Client Implementation Manager to join our Client Implementation – Professional Services Europe team and help new and existing insurance brokers get the most out of Applied’s software and solutions.

Our Professional Services organisation is responsible for the overall definition and delivery of professional services — implementation, consulting, and training — to Applied’s European market, supporting software sales and the ongoing optimisation of our industry-leading broker management system and extended solutions. You’ll work with a diverse mix of insurance brokers, getting hands-on with configuring our core application to meet their business process needs.

What You’ll Do

• Perform implementation, optimisation, and strategic consulting engagements with Applied customers based on a defined scope of work
• Engage with new clients, facilitating workshops to gather software configuration and business process requirements
• Deliver and/or manage education for Applied clients on our Broker Management Systems and extended solutions
• Perform reviews with existing clients to ensure optimisation of their processes, applying new software enhancements where relevant
• Articulate the reasons for change using strong business analysis skills
• Develop and maintain a functional understanding of the entire Applied product portfolio and how our solutions solve clients’ business processes
• Configure the core application to meet client needs, drawing on a good understanding of general accounting principles
• Contribute to the development and ongoing improvement of Client Implementation methodologies, while staying abreast of insurance industry and regulatory changes
• Travel up to 25% (by car, plane, bus, or train) to support client engagements across our European market, as needed

What We’re Looking For

• Up to 1 year of directly related work experience, ideally in client service, leadership, or logistics
• Strong client service, project management, and quality control skills
• Good computer skills and comfort using business support software
• Strong resource planning and teamwork skills, with excellent attention to detail
• Basic knowledge of the insurance industry and/or Applied’s product portfolio
• Basic knowledge of professional services within a software company

Bonus points if you also have:

• Diploma or degree in a business-related field, plus specialised training
• PMP, PRINCE2, CMI diploma, or BCS BA certification, or a strong background in software project management

Talent shows up in a lot of different ways, and we mean that. We welcome candidates from all backgrounds and experience levels, including military members and their spouses and those without a traditional degree or tech background. If this role speaks to you, apply.

Why You’ll Like Working on Team AppliedThe best work happens when smart people move fast, together. For over 40+ years, Applied has built technology that solves real problems for insurance professionals - and we’re still pushing what’s possible.

You’ll be part of our people-first culture built on trust, inclusion, and growth - where you’re supported to deliver, collaborate with teammates who care, and grow with leaders invested in your success.

How We’ll Support You

We invest in the whole person, not just the role. Our benefits and resources are built to support your health, your time, and your life outside of work:

• Medical, Dental, and Vision Coverage 
• Holiday and Vacation Time 
• Health & Wellness Days 
• A Bonus Day for Your Birthday 

Compensation Transparency

In line with current practice, Applied does not publish salary ranges for roles based in the United Kingdom. Starting pay is determined based on a variety of factors, including depth and breadth of experience, skills, and role scope.

Your Security Matters: Our candidates’ personal information and online safety are top of mind. Applied communicates with candidates only via a secure @appliedsystems.com email address or through our official careers portal. Recruiters will never request payments or ask for financial account or sensitive personal information like Social Security numbers.

AI Utilization

We leverage AI tools to streamline parts of our recruitment workflow (such as resume parsing and interview scheduling). However, final decisions are always conducted by real humans.

EEO Statement   

Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don’t discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.  

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