Customer Operations Associate - Non US Based $8-10 USD/Hour Full Time

The Problem We're Solving

Most people don't think twice about going to the doctor. But for over 85 million uninsured and underinsured Americans — the cashiers, drivers, home health aides, and construction workers who keep this country running — getting care is complicated, expensive, and often out of reach.

We built Vitable to change that.

Vitable is the health benefits platform designed for every worker. We make it easy for employers to offer real, high-quality healthcare to their teams — not watered-down coverage, but benefits that actually work. It's better for employees. It's smarter for employers. And it matters.

We're a small, passionate team moving fast and solving a problem that genuinely deserves solving. If you're looking for a place where your work has a tangible impact on real people's lives, you've found it.

The Role

As an Operations and HRIS Associate at Vitable, you'll own the data and systems work that keeps our employer clients' benefits accurate and compliant. You'll execute payroll and HRIS integrations, run the operational backbone of our ACA Autopilot program, and make sure employee data moving between client systems and Vitable is clean, complete, and on time. This is a detail-heavy, systems-oriented role for someone who takes pride in getting the data right the first time — and who chases down the missing piece rather than waiting for it to show up.

What You'll Do

• Execute manual HRIS/payroll integrations for client groups — setting up TPA access in client payroll systems, running census uploads, validating employee data (SSNs, DOBs, employment statuses), and coordinating with clients to resolve missing or mismatched information

• Support the ACA Autopilot program — uploading monthly pending offers reports, collecting and normalizing client payroll files to Vitable's template, and preparing data submissions to our compliance analytics partner

• Own recurring monthly data operations end to end: track what's due, what's outstanding, and what's at risk of missing a deadline

• Audit enrollment and eligibility data for discrepancies and drive issues to resolution with clients and internal teams

• Document and refine internal workflows, runbooks, and data-formatting standards as our HRIS and ICHRA operations scale

• Partner with Customer Success, Customer Operations, and Sales so client-facing teams always have accurate data behind them

What We're Looking For

• 2+ years of experience in operations, benefits administration, payroll, or HRIS support

• Experience working with payroll or HRIS platforms (ADP, Paychex, Gusto, Viventium, Rippling, or similar) a strong plus

• Comfort working with spreadsheets and structured data — cleaning files, spotting discrepancies, and following data-formatting standards with precision

• Familiarity with ICHRA, HRA, ACA compliance, or US health insurance marketplaces a strong plus

• Proficiency with HubSpot, Zendesk, or similar tools

• Excellent written and verbal English communication skills

• Detail-oriented with strong follow-through and the ability to manage multiple client groups and recurring deadlines simultaneously

• Based in Mexico, the Philippines, Costa Rica, or Belize (required)

We believe in taking care of the people who take care of our members.

Here's what that looks like:

• 100% Silver Plan medical coverage — plus dental and vision

• Vitable Primary Care membership — the same care we give our members, yours too

• 401(k) and life insurance

• Unlimited PTO — and we actually mean it

• Remote-first — work from wherever you do your best thinking

• MacBook and home office setup stipend — the gear you need to do great work

• Competitive equity — you're building something real, you should own a piece of it

  *above benefits are for Full Time US-Based Employees, please talk with the hiring team for options otherwise

Are You Our Kind of Person?

We don't have a big corporate machine behind us. What we have is a clear mission, a lot of heart, and a deep sense of urgency about the problem we're solving. That means we move fast, figure things out, and hold ourselves to a high bar — not because someone's watching, but because we care.

You'll thrive here if you're the kind of person who:

• Feels personally connected to making healthcare more accessible

• Gets energized by building, not just maintaining

• Can navigate ambiguity without losing momentum

• Does the unglamorous work when it needs doing — and does it well

• Asks for help when you need it and offers it when you see someone else does

• Cares about the details, but keeps sight of the bigger picture

We're a team that shows up for each other. We celebrate wins together, work through hard problems together, and genuinely like each other. If something feels off, we say so. If someone's struggling, we notice.

No egos. No jerks. Just good humans doing meaningful work — and having fun doing it.

One Last Note on Who We Hire

The people we serve are diverse — and our team should be too. We're committed to building a workplace where different backgrounds, experiences, and perspectives aren't just welcomed, they're essential to the work.

Vitable is an equal opportunity employer. We don't hire to check boxes. We hire people who care about what we're building and bring something real to the table.

If this role excites you but you don't meet every requirement on the list, please apply anyway. We mean that.