Customer Onboarding Specialist - Fully remote

As a Customer Onboarding Specialist at LHH, you will play a vital role in driving engagement and participation in our career transition programs. LHH is a leading global provider of career transition solutions, which offers career support to individuals who have been made redundant by their employers. You will be responsible for ensuring a positive experience for our program participants at the start of their journey with us. You will work with program participants, LHH consultants, and other stakeholders to ensure the successful delivery of our services.

Reporting Relationships:

• Reports to the Engagement Team Manager UK

Location:

• Remote with residence in UK

Travel:

• Travel as required per the business

Language:

• English

In this role you can expect to

Key Accountabilities

• Reaching out to career transition program participants via call and email to introduce them to the career transition process and activate their program on the system.
• Engage with the individuals professionally, addressing their queries and providing relevant information about the career coaching program.
• Encourage participation within the program, understanding the challenges they may face.
• One call can last between 3-5 mins. During busy periods we expect you to make 15 calls per hour.

All About You

• Previous call center experience is essential
• Target driven mindset
• Excellent communication skills, both verbal and written, with a professional phone manner
• Strong interpersonal skills, capable of building rapport and connecting with participants effectively
• Empathy and understanding in supporting individuals through career transitions and talent development
• Basic computer literacy and data entry skills
• Ability to multitask, manage time effectively, and work in a fast-paced environment.
• A positive and proactive attitude
• Fluency in English is required
• Valid work permit and residency in the UK

What we offer

• Growth opportunities within a human resources global leader
• We prioritize learning to stay agile in an increasingly competitive business environment
• We foster an open-minded environment where people spark new ideas and explore alternatives

Our benefits include:

• Flexible working model
• Private medical insurance (PMI)
• Group personal pension plan
• Career support for family and friends
• 25 working days paid holiday with the opportunity to buy extra days off each year
• So much more!

Contract: Permanent

Contract Type: Full-time

Hours: 37.5 per week

Must have the right to work in the UK.

About LHH

LHH empowers professionals and organizations to achieve bold ambitions and secure lasting impact through unique advisory services and talent sources.

Our full suite of offerings connects solutions that are traditionally siloed, making LHH your single talent partner. In a rapidly evolving landscape with complex challenges, we create value across the entire professional talent journey. From hiring great people, developing skills, and nurturing leaders, to advancing individuals to the next stage of their careers, LHH make talent your competitive edge.

We believe the future of work lies at the intersection of exceptional human care and innovation. Powered by science, technology, and proprietary data analytics, LHH’s approach is crafted to align with your business strategy and culture, delivering powerful, sustainable, and measurable impact.

LHH has a team of over 12,000 professionals, across 60+ countries and more than 50 years of experience. As part of the Adecco Group, we bring together global excellence, local knowledge, and centralized coordination for thousands of companies and millions of people worldwide.

Recruitment. Development. Career Transition.

LHH. A beautiful working world.

www.lhh.com

LHH is an Equal Opportunity Employer/Veterans/Disabled.

For additional information on our Diversity and Inclusion policy, please consult the following link:  https://www.lhh.com/uk/en/diversity-and-inclusion/