Customer Experience Specialist

A typical day as a Customer Experience Specialist

No two days look exactly the same here, and that’s part of what makes it work.

As a Customer Experience Specialist, with us, you'll be an integral part of a dedicated team that focuses on delivering outstanding customer service. Your primary responsibilities will include handling high volume calls in a timely manner, strong accurate communication when handling customer's details all while providing outstanding customer service and exceeding our customers’ expectations

What you’ll be doing

• Ensure that all specific procedures are carried out in a timely manner so that all customer bookings and information are accurate.

• Represent the company and values of the business and portray a professional and business like image to all customers, potential customers, and other people you meet in the course of your work.

• Respond to all calls, emails, and messages in a timely manner.

• To offer help and support all Internal and external customers, take time to ensure all customers` needs are met and strive to exceed customers` expectations levels through great service.

• Strive to ensure customer satisfaction, comply with office standards and safety and security procedures.

• To attend training courses when asked, to help you develop in your role.

• Treat internal and external customers in a professional and courteous manner at all times, ensuring clear lines of communication.

What you’ll bring

We’re looking for someone who knows how to get things done and works well with others to make it happen.

You don’t need to tick every single box, but you’ll likely bring:

• You will need to be a customer- focused problem solver.

• You will have experience in live chat or answering inbound enquiries via telephone

• You will have the ability to plan, organise and prioritise customer queries.

• You have strong clear communication and deliver results.

• Ability to effectively collaborate with colleagues and our customers.

• You will have high standards of customer service and achieving targets.

What you’ll get back

🌴 25 days holiday plus bank holidays

🎂 Your birthday off every year to spend how you want

🩺 Healthcare Cashback Plan with money back on things like dentists, opticians and sports massages

💻 Flexible and hybrid working

💪 Free onsite gym at head office

🎓 Training and development opportunities to keep growing your skills and career

🛍️ Discounts and cashback through our perks platform

🚲 Flexible benefits including Cycle to Work and Holiday Buy

What it’s like here

Whether you’re passionate about helping people learn, solving technical problems, or delivering great customer service, a career with HSS Training offers a supportive environment, real opportunity, and meaningful work.

HSS Training continues to set the benchmark for excellence in technical health and safety training across the UK and Ireland. As a specialist division within the HSS ProService Group, we deliver over 400 industry-recognised courses, including bespoke programmes tailored to meet the evolving needs of our customers.

At HSS Training, we’re committed to empowering colleagues to thrive every single day and creating a rewarding place to forge a career. Our culture is dynamic, inclusive, and rooted in teamwork.

A Supportive Culture

We believe that every individual should feel valued, respected, and rewarded for the hard work they put into our business. Our colleagues are more engaged than the national average, and that’s something we’re proud of.

Culture & Values
Our core values shape how we work, collaborate, and grow together. Every day, we strive to make HSS Training better - for our teams, our customers, and our communities.

Different Perspectives, One Platform

We’re not all the same, and that’s what makes us stronger.

Great ideas come from different people, different experiences and different ways of thinking.

Whether you’re starting out, changing careers or looking for your next move, if you’ve got the skills and the drive, we want to hear from you.

Not sure you tick every box? Apply anyway.

If you have questions about the role or recruitment process, email ProCareers@hss.com and one of the team will help you out.

We’re on it. Together.
Always making it better.