Customer Experience Representative I
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AI Summary
Manage customer orders and inquiries for an assigned territory to ensure a seamless experience. Collaborate with Sales, Business Development, and Operations teams to maintain CRM data and resolve customer complaints.
About APPLIED Adhesives:
We have you covered.
Nobody knows more about adhesives than APPLIED Adhesives. We are passionate about solving complex challenges with innovative adhesive products and offerings. APPLIED is the industry leader in helping manage costs, reduce waste, and make entire operations run more efficiently. From adhesives, equipment, parts, and service, we have you covered.
With world-class adhesive products, equipment, and parts along with visionary leadership, unparalleled expertise, and an agile, responsive service team, we’re not happy simply staying put. Every day, we leverage our technical expertise and passion for problem solving for the benefit of our customers and the future of our company.
We have countless victories that we could celebrate, but we’re more interested in looking forward than back. We’ve collected the talent and skills to continue innovating new product solutions and applications in emerging industries. We have the fortitude to not only accept challenges, but to seek them out. And we have the confidence and determination to become the most sought-after adhesive solutions partner.
Come join us!
The Role:
We are seeking a motivated, hard-working self-starter to join our Customer Experience Team.
The Customer Experience Representative I will work both independently and collaboratively to provide exceptional service to APPLIED’s current and potential customers.
This role focuses on supporting an assigned territory by managing customer orders and inquiries, ensuring a seamless experience.
They will work closely with the Sales, Business Development, and Operations teams to build strong customer relationships while contributing to retention and growth.
This is a remote position, only candidates who currently live in the U.S. will be considered.
Key Responsibilities:
- Provide current and prospect customer experience excellence: to include accurate and professional processing of requests for product, price, and other sales support activities as needed.
- Support team efforts by delivering excellent customer service and contributing to daily operations that align with annual growth objectives.
- Maintain and enhance key data is APPLIED’s CRM for existing and prospective accounts, ensuring accuracy and completeness. Act as a liaison for customer requests and collaborate across departments to support business needs.
- Troubleshoot issues, process customer complaints and escalate issues to the appropriate resource.
- Compliance adherence: Ensuring compliance with all customer experience policies, procedures, and regulatory requirements.
- Support and adhere to all safety procedures and complete all required safety training.
- Identify and support improvement opportunities for processes in order to support company objectives and customer expectations.
You Are Ideal for This Role If You:
- Have a bias for action and like to take initiative.
- Are a team-player but also work well independently.
- Have the willingness to learn and are personally driven to succeed.
Physical Requirements:
- Must be able to remain in a stationary position.
- Constantly operates a computer and other office productivity machinery.
- Able to communicate information and ideas so others will understand.
Experience and Qualifications:
- High School Diploma required. Bachelor’s or Associate’s degree preferred.
- 2-5 years of customer service or support experience preferred.
- Highly organized with a process-driven mindset and strong decision-making skills.
- Excellent verbal and written communication skills, including active listening and a strong phone presence.
- Ability to manage multiple customer accounts, build relationships, and navigate challenges with a positive attitude.
- Works well independently and as part of a team in a fast-paced environment.
- Basic understanding of customer-focused selling and negotiation techniques.
- Proficient in Microsoft Office, Windows OS, CRM software, and social media tools, with the ability to learn new systems quickly.
Why Work for Us:
- Medical, Dental and Vision Benefits
- 401k Match
- Flexible and Team-Oriented work environment
- Generous PTO policy
- Tuition Reimbursement
- Employee Assistance Program
- Career and talent development opportunities as well as opportunities for personal growth
Leading with Integrity, Collaboration, and Passion
In today’s dynamic business landscape, these core values serve as the compass guiding our actions and decisions. Whether it’s demonstrating leadership, fostering collaboration, igniting passion, upholding integrity, or maintaining a relentless customer focus, these principles shape our mission, vison and values, and drive our commitment to excellence.
Our Core Values:
Leadership
We are the leaders we wish to follow at work and in our communities.
Collaborative
One team delivering exceptional value and service.
Passion
We enthusiastically pursue excellence.
Integrity
We choose to be ethical and trustworthy.
Relentless Customer Focus
Our customers are at the heart of everything we do.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Typical work is in a climate-controlled environment requiring regular use of computer and electronic equipment.
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
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