Customer Experience Representative (Advanced Support) - 1-Year Contract (Wednesday-Sunday Schedule)

Customer Experience Representative (Advanced Support) - 1-Year Contract (Wednesday-Thursday Schedule)

Specializing in complex customer interactions, problem resolution, and cross-functional support.

This is not a typical customer service role. As a Customer Experience Representative (Advanced Support), you are the front line of our business, supporting customers through time-sensitive and often sensitive situations while collaborating across teams to ensure safe, reliable service.

This opportunity is ideal for individuals seeking a consistent, predictable schedule with dedicated days off each week. Whether you're balancing family commitments, education, personal interests, or prefer a fixed work schedule, this role offers meaningful work in a supportive remote environment while allowing you to plan your time with confidence.

Why join us:

Culture: Join a supportive and inclusive work environment where collaboration, respect, and open communication are at the core of everything we do.

Competitive Compensation: We offer highly competitive compensation, ensuring that your hard work and dedication are recognized and rewarded accordingly.

Flexibility: Enjoy a predictable Wednesday-through-Sunday schedule with consistent days off each week, making it easier to balance personal commitments and plan.

Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.

Employee Assistance Programs: We care about you! You and your family will have access to LYRA, an industry-leading platform that provides comprehensive support and a myriad of resources to help support your physical, mental, financial, and social well-being.

Opportunity: Gain valuable experience in a dynamic customer support environment while working alongside cross-functional teams.

Safety Focused: We care about you and have developed a 24/7 safety mindset that is showcased throughout every facet of the organization.

What You'll Do:

• Act as the primary point of contact for customer inquiries, including urgent and safety-related concerns.
• Navigate multiple systems in real time to assess situations, prioritize needs, and make informed decisions.
• Collaborate closely with dispatch, field teams, and internal partners to coordinate timely service.
• Build trust quickly through clear, empathetic communication and confident problem-solving.
• Manage complex customer requests involving billing, payments, and service coordination.
• Maintain accurate, detailed documentation across platforms.

What You Bring:

• Proven ability to solve problems in fast-paced, high-stakes environments.
• Strong collaboration skills and comfort working across multiple teams.
• Advanced computer proficiency with the ability to multitask across systems.
• Ability to build rapport quickly and manage sensitive conversations with professionalism.
• High level of adaptability, attention to detail, and sound judgment.
• Ability to commit to a fixed Wednesday through Sunday schedule.
• Legal authorization to work in the country in which you are applying. We do not sponsor individuals for employment visas now or in the future for this opening.
• Fluency in Spanish is an asset.

What Sets This Role Apart:

• 1-year contract position with a dedicated Wednesday through Sunday schedule.
• Consistent weekly schedule with Mondays and Tuesdays off.
• Remote work environment.
• A dynamic role with exposure to multiple areas of the business.
• Meaningful work that directly supports customer safety and enhances the customer experience.
• An opportunity to apply your problem-solving skills in a collaborative, fast-paced environment.

The expected hourly range for this role is $18.00-$22.50 per hour.

Please note the compensation information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, candidate's geographical location, as well as market and business considerations.