The Customer Engagement Executive will connect with parents via calls to share information about programs and ensure a positive communication experience. They are responsible for maintaining accurate records of interactions and coordinating with internal teams to support families.
This is a remote position.
At Enthuziastic, we create impactful learning experiences that empower children and engage families across diverse backgrounds. We are looking for dedicated and customer-focused individuals to join our team as Customer Engagement Executives for our voice process.
Role Overview:
In this role, you will be responsible for interacting with parents, sharing relevant information about our programs, and ensuring a smooth and positive communication experience. You will play a key role in engaging families and supporting their journey with Enthuziastic.
Key Responsibilities:
Connect with parents via calls and engage them in meaningful conversations
Provide clear and accurate information about Enthuziastic’s programs and offerings
Understand parent requirements and respond appropriately
Maintain a professional and empathetic approach during all interactions
Ensure timely follow-ups and consistent communication
Maintain accurate records of calls and interactions in internal systems
Coordinate with internal teams for seamless communication and support
Requirements
Strong verbal communication skills
Good listening and interpersonal abilities
Ability to handle conversations confidently and professionally
Basic computer knowledge (Zoho Tools, CRM tools)
Prior experience in BPO / calling / customer support roles preferred
Comfortable working in a structured calling environment
Preferred Skills:
Experience in voice process (inbound/outbound)
Background in customer engagement or support roles
Multilingual communication skills (added advantage)
What We Offer:
Stable and structured work environment
Training and onboarding support
Performance-based incentives
Growth opportunities within Enthuziastic
Supportive and collaborative team culture
Work Details:
Job Type: Full-time
Mode: Work from Home
Shift: Preferable Night Shift
Benefits
Opportunity to be a part of a dynamic growth focused tech startup.
Great learning opportunities to develop new skills and understanding of cutting edge software tools and processes
Access to a wide learner base across countries and age groups.
Continuous support and development opportunities for instructors.
Competitive compensation based on experience and performance.
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Marketing Manager
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