Customer Care Representative
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AI Summary
Respond to customer inquiries via chat platforms like TikTok, Shopee, and Lazada regarding products and promotions. Resolve customer complaints and order-related issues while collaborating with internal teams to ensure timely solutions.
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
- Respond to customer inquiries via chat on platforms such as TikTok, Shopee, and Lazada, providing accurate and timely information regarding product availability, descriptions, promotions, and more, in line with company policies.
- Address and resolve customer complaints promptly, listening to customer concerns with empathy, clarifying their needs, and providing effective solutions to ensure satisfaction.
- Assist customers with order-related issues, including tracking orders, processing cancellations or returns, and troubleshooting any issues that may arise with their purchases. •
- Collect customer feedback, noting product issues or suggestions, and relay this feedback to relevant teams for further review and improvements in product offerings or service delivery.
- Collaborate with internal teams (such as logistics, sales, or billing) to resolve complex customer issues, ensuring seamless communication and timely resolution of problems.
Join the A-Team and experience the A-Life!
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