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The Customer Care Representative manages incoming inquiries, resolves technical issues, and builds relationships with customers to ensure a positive experience. They are also responsible for scheduling orders, creating service invoices, and providing software training to clients.
Role overview
The Customer Care Representative is responsible for delivering outstanding service to NextGen Automation’s customers by managing inquiries, resolving issues, and building lasting relationships. This role requires effective communication, technical support, and collaboration with internal teams to ensure customer needs are met promptly and professionally, contributing to a positive customer experience and organizational success.
Daily responsibilities will include the following:
Qualifications and Skills Required:
Additional Skills that would be an asset would include:
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